Operations Manager/Coordinator
2 weeks ago
- Coordinate Transportation and Logistics: Manage inbound and outbound transportation activities, including freight management, route optimization, and carrier selection, to ensure cost-effective and efficient shipping operations.
- Drive Operational Excellence: Exceed On-Time In-Full (OTIF) and Supplier Quality Excellence Program (SQEP) goals to ensure exceptional service levels and customer satisfaction.
- Manage Deductions and Chargebacks: Handle deductions and chargeback processes across all retail partners, ensuring accurate and timely resolution.
- Data Analysis and Reporting: Analyze supply chain data, generate insightful reports, and provide actionable recommendations to support strategic decision-making and planning initiatives.
- Warehouse Management: Issue transfer orders to warehouses using the ERP system and maintain strong relationships with warehouses, freight brokers, and vendors to optimize inventory management.
- Order Fulfillment: Oversee order fulfillment for our Direct-to-Consumer (D2C) channel, ensuring efficient picking, packing, and shipping processes to meet customer delivery expectations.
- Cross-functional Collaboration: Collaborate with internal teams, including product, sales, marketing, and finance, to align supply chain activities with business objectives and support product launches.
- Continuous Improvement: Drive continuous process improvements and develop Standard Operating Procedures (SOPs) to enhance operational efficiency and effectiveness.
- Inventory Management: Monitor inventory levels across multiple warehouses and optimize inventory levels to minimize stockouts and excess inventory.
- Special Orders: Manage end-to-end process for marketing and quality check samples.
- Problem-Solving: React quickly to shipping challenges and develop innovative solutions to overcome obstacles and ensure smooth operations.
- Los Angeles or Austin based is preferred, but open to remote
- Prior operations experience at a fast-growing CPG brand; Startup experience is a plus
- Proven experience in coordinating transportation and logistics operations, optimizing routes, and selecting carriers.
- Demonstrated ability to drive operational excellence by exceeding OTIF and SQEP goals, ensuring exceptional service levels, and enhancing customer satisfaction.
- Proficiency in managing deductions and chargebacks processes across retail partners, with a focus on accuracy and timely resolution.
- Strong data analysis skills, with the ability to generate insightful reports and provide actionable recommendations to support strategic decision-making.
- Experience in warehouse management, including issuing transfer orders using ERP systems and optimizing inventory management.
- Previous involvement in overseeing order fulfillment for D2C channels, focusing on efficient picking, packing, and shipping processes.
- Excellent collaboration skills, working effectively with internal teams to align supply chain activities with business objectives.
- Proven track record in driving continuous improvement initiatives and developing SOPs to enhance operational efficiency.
- Strong problem-solving abilities, with the capacity to react quickly to shipping challenges and develop innovative solutions.
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