Desktop Support Technician

3 weeks ago

Scottsdale, United States TEKsystems Full time
Job DescriptionJob Description

Description: Top skills we are looking for: Strong outlook troubleshooting and Windows OS experience. Role is 100% onsite with a very well known Clean Energy client. Great resume booster

The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams. What You'll Be Doing Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems Responsible for executive level desktop support, requiring a higher level of service Utilizing Active Directory for user management and assigning users to Group Policy Objects Responding to and supporting the resolution of server and network issues with Tier 3 support Provide 1st level client support through our help desk ticketing system Recognizing and escalating more difficult problems to Tier 3 support Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365 Use Remote Monitoring tools and call tracking to log and route tickets Imaging and Deploying Desktops and Laptops for end users Creating and maintaining client-related documentation Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers Participate in the maintenance, updates, planning and installation of client computers and application software Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements Facilitate the deployment of new client computer systems and application integration to support business needs Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements Skills/Experience: This role requires a strong working knowledge of the following: Microsoft Windows Operating Systems including M365 Support Strong Customer Service techniques in an IT environment ITIL framework IT Service Management Software (i.e., ServiceNow) Proficient in IT procurement processes and procedures Strong Incident skills and troubleshooting techniques Exceptional work ethic and time management skills Ability to work well independently and/or as part of a team Strong communication skills and a commitment to customer service at the executive level Ability to travel 10% of the time, and on short notice Participate in after hours on call rotation as necessary for problem resolution, and project management/installations

 

Additional Skills & Qualifications:

An associate or bachelors degree in Information Systems or a similar field is preferred. Experience in key Information Technology competencies will be considered in lieu of a formal degree. 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment

 

  • Desktop Support Technician

    1 month ago

    Scottsdale, United States ApostleTech Full time

    We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.Responsibilities:Advising staff on...

  • Desktop Support Technician

    1 month ago

    Scottsdale, United States ApostleTech Full time

    We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.Responsibilities:Advising staff on...

  • Desktop Support Technician

    3 weeks ago

    Scottsdale, United States TEKsystems Full time

    Job DescriptionJob DescriptionThe Desktop Services team is looking to bring on a resource to help out with tier II operations. The team takes care of level II tickets that get bumped up from service desk and all hardware related issues around the corporate office. These technicians need to know their way around a desktop support environment and can hit the...

  • Desktop Support

    3 weeks ago

    Scottsdale, United States TEKsystems Full time

    Job DescriptionJob DescriptionThe Desktop Services for this customer is looking to bring on a resource to help out with Tier II operations. The team takes care of Level II tickets that get bumped up from the Service Desk and all hardware related issues around the corporate office. These technicians need to know their way around a desktop support environment...

  • Executive Desktop Support

    1 month ago

    Scottsdale, United States Insight Global Full time

    Position: Desktop Support TechnicianDuration: 1 yr long contractLocation: Onsite 5 days a week – Scottsdale, AZ 85260Hours: Will work standard AZ hours, but need to be able to work daylight saving hours in EST as wellMust-HavesTwo+ years of Desktop support experience supporting both windows and MAC environments (heavy mac preferred)Ability to go on...

  • Executive Desktop Support

    1 month ago

    Scottsdale, United States Insight Global Full time

    Position: Desktop Support TechnicianDuration: 1 yr long contractLocation: Onsite 5 days a week – Scottsdale, AZ 85260Hours: Will work standard AZ hours, but need to be able to work daylight saving hours in EST as wellMust-HavesTwo+ years of Desktop support experience supporting both windows and MAC environments (heavy mac preferred)Ability to go on...

  • Desktop Support Engineer

    4 days ago

    Scottsdale, United States Tata Consultancy Services Full time

    Job Title : Desktop EngineerLocation : Scottsdale, AZPlease find the below JD and send across the below details• Knowledge of McAfee Antivirus and Bit locker encryption, iOS devices, O365• Design and develop the framework of technological systems, then consult with the client on them.• Windows 11, Windows 10 Image deployment Support, Migration,...

  • Desktop Support Engineer

    5 days ago

    Scottsdale, United States Tata Consultancy Services Full time

    Job Title : Desktop EngineerLocation : Scottsdale, AZPlease find the below JD and send across the below details• Knowledge of McAfee Antivirus and Bit locker encryption, iOS devices, O365• Design and develop the framework of technological systems, then consult with the client on them.• Windows 11, Windows 10 Image deployment Support, Migration,...

  • Desktop Support Engineer

    1 month ago

    Scottsdale, United States HCLTech Full time

    As a Desk Side Support Technician there will be opportunities to work with hardware and software to assist the business while ensuring optimum functionality. There will be work with the local and global teams on various assignments and projects. This role allows for a high level of exposure to different cultures, and internal organizations requiring...

  • Desktop Support Engineer

    1 month ago

    Scottsdale, United States HCLTech Full time

    As a Desk Side Support Technician there will be opportunities to work with hardware and software to assist the business while ensuring optimum functionality. There will be work with the local and global teams on various assignments and projects. This role allows for a high level of exposure to different cultures, and internal organizations requiring...

  • Desktop Support Specialist

    1 week ago

    Scottsdale, United States Aptino, Inc. Full time

    Role: Desktop AnalystLocation: Scottsdale, AZ (Onsite)Duration: 12 monthJob Description• Beginner knowledge on Active Directory, Group Policy·• Hands on experience for Windows, & IoS Corporate Devices·• Coordinate with multiple teams for resolving incident and executing change tickets·• Business & Common Application installation expertise (Like,...

  • Desktop Support Specialist

    1 week ago

    Scottsdale, United States Aptino, Inc. Full time

    Role: Desktop AnalystLocation: Scottsdale, AZ (Onsite)Duration: 12 monthJob Description• Beginner knowledge on Active Directory, Group Policy·• Hands on experience for Windows, & IoS Corporate Devices·• Coordinate with multiple teams for resolving incident and executing change tickets·• Business & Common Application installation expertise (Like,...

  • Desktop Support Engineer

    2 weeks ago

    Scottsdale, United States LTIMindtree Full time

    About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...

  • Desktop Support Engineer

    2 months ago

    Scottsdale, United States LTIMindtree Full time

    About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...

  • Workspace Support Technician

    7 days ago

    Scottsdale, United States Belcan Full time

    Workspace Support Technician Job Number: 350403 Category: Help Desk / Support Description: Job Title: Workspace Support Technician Location: Scottsdale, AZ Zip Code: 85257 Start Date: Right Away Job Type: Contract Pay Rate: Up to $20.68/hr DoE Keywords: #WorkspaceSupportTechnician #TechSupportJobs JOB RESPONSIBILITIES: Responsible for identifying...

  • Workspace Support Technician

    4 weeks ago

    Scottsdale, United States The Computer Merchant, LTD. Full time

    Job Title: Workspace Support Technician Location: Scottsdale, AZ Wage Range: $20-25/hr. depending on years of experience and qualifications Job Number: 24-01203 Job Description: Our client, a large defense contractor, has an immediate opening for a Workspace Support Technician to work from their Scottsdale, AZ facility. The primary responsibility of this...

  • Senior Desktop Specialist

    1 month ago

    Scottsdale, United States Strategic Systems Full time

    Job DescriptionJob DescriptionMinimum QualificationsEducation:  A Bachelor’s degree from an accredited college or university in Information Systems, Management of Information Systems, Computer Science, Software Engineering or related discipline is required.Experience:  Five (5) years’ work experience installing and supporting desktop computers and...

  • Senior Desktop Specialist

    3 weeks ago

    Scottsdale, United States Strategic Systems Full time

    Job DescriptionJob DescriptionMinimum QualificationsEducation:  A Bachelor’s degree from an accredited college or university in Information Systems, Management of Information Systems, Computer Science, Software Engineering or related discipline is required.Experience:  Five (5) years’ work experience installing and supporting desktop computers and...

  • Senior Desktop Specialist

    1 week ago

    Scottsdale, United States Strategic Systems Full time

    Job DescriptionJob DescriptionMinimum QualificationsEducation: A Bachelor’s degree from an accredited college or university in Information Systems, Management of Information Systems, Computer Science, Software Engineering or related discipline is required.Experience: Five (5) years’ work experience installing and supporting desktop computers and related...

  • Workspace Support Technician

    3 weeks ago

    Scottsdale, AZ, United States The Computer Merchant, LTD. Full time

    Job Title: Workspace Support Technician Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Location: Scottsdale, AZ Wage Range: $20-25/hr. depending on years of experience and qualifications Job Number: 24-01203 Job Description: Our client, a large defense contractor, has an...