Desktop Support Technician

1 month ago


Scottsdale, United States ApostleTech Full time

We are searching for a solution-focused desktop support technician to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.


Responsibilities:


Advising staff on appropriate procedures for directing their IT-related queries and recommendations.

Receiving and documenting requests for support.

Deciding on the most suitable ways of providing aid.

Delivering IT and related assistance upon request, or as you deem suitable.

Configuring new desktops, routers, modems, and similar devices.

Performing routine inspections and upkeep of existing installations.

Updating computer operating systems and other important software, as needed.

Substantiating requests for hardware and software purchases and upgrades, if appropriate.



Requirements:


Associate's degree in a computer-centered discipline.

Pertinent bachelor's degree is strongly preferred.

Experience as a desktop support technician or equivalent.

Familiarity with all TeamViewer functions.

Capabilities needed to deliver in-person and remote IT aid.

Fantastic installation, diagnostic, upgrade, and restoration abilities.

Excellent vertical and lateral thinking.

Superb time management skills.

Clear written and verbal communication.



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