Desktop Support Engineer
2 months ago
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .
Job Description:
Role: Desktop Support
- Handling all the Inbound calls, chat and emails in service desk.
- Handling Basic L1 queries from end users.
- Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
- Diagnose and quickly resolve a wide range of Windows applications issues.
- Good troubleshooting knowledge on internet and VPN issues.
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System.
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Knowledge of Citrix and VPN.
- Customize & configure desktop hardware to meet specifications and business standards.
- Email account administration, i.e., account creation and management and distribution lists on Office 365.
- User account administration, i.e., account creation and management and password resets on Active Directory.
- Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries.
- Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool.
- Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go.
- Basic knowledge of Networking, Virtualization, Mac OS, Web Based and Installable applications.
- Good understanding of computer systems, mobile devices and other tech products.
Technical Skillset
- Good knowledge of Active Directory
- Citrix
- O365
- Microsoft Windows
- Mobile Operating Systems (Android/iOS)
- Antivirus
- SharePoint
- Knowledge of Laptop/Desktop/Tablet issues
- VPN Troubleshooting
- Mobile Device Management
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office:
In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.
-
Desktop Support Engineer
1 month ago
Scottsdale, United States Tata Consultancy Services Full timeJob Title : Desktop EngineerLocation : Scottsdale, AZPlease find the below JD and send across the below details• Knowledge of McAfee Antivirus and Bit locker encryption, iOS devices, O365• Design and develop the framework of technological systems, then consult with the client on them.• Windows 11, Windows 10 Image deployment Support, Migration,...
-
Desktop Support Engineer
1 month ago
Scottsdale, United States Tata Consultancy Services Full timeJob Title : Desktop EngineerLocation : Scottsdale, AZPlease find the below JD and send across the below details• Knowledge of McAfee Antivirus and Bit locker encryption, iOS devices, O365• Design and develop the framework of technological systems, then consult with the client on them.• Windows 11, Windows 10 Image deployment Support, Migration,...
-
Desktop Support Engineer
6 days ago
Scottsdale, United States Danta Technologies Full timeSeeking for a Desktop Support Engineer L3 (VIP Support) in Scottsdale, AZ (Onsite) Possess strong interpersonal and relationship building/relationship management skills. He will be working closely with VIP/Executive users and should have supporting MAC devices. Managing the DSS technician team along with IC role also strong Analytical skills. Follow...
-
Desktop Support Engineer
4 weeks ago
Scottsdale, United States Danta Technologies Full timeSeeking for a Desktop Support Engineer L3 (VIP Support) in Scottsdale, AZ (Onsite) Possess strong interpersonal and relationship building/relationship management skills. He will be working closely with VIP/Executive users and should have supporting MAC devices. Managing the DSS technician team along with IC role also strong Analytical skills. Follow...
-
Desktop Support Engineer
3 months ago
Scottsdale, United States LTIMindtree Full timeAbout Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...
-
Desktop Support L3 Engineer
4 weeks ago
Scottsdale, United States Cygnus Professionals Full timeRole: Desktop Support L3 Engineer (VIP Support)Location: Scottsdale, AZJob Type: ContractNote: Candidate must have min 4-5 years of experience in managing C-Level executives.Job Description:The successful candidate will have the opportunity to:Possess strong interpersonal and relationship building/relationship management skills.He will be working closely...
-
Executive Desktop Support
3 months ago
Scottsdale, United States Insight Global Full timePosition: Desktop Support TechnicianDuration: 1 yr long contractLocation: Onsite 5 days a week – Scottsdale, AZ 85260Hours: Will work standard AZ hours, but need to be able to work daylight saving hours in EST as wellMust-HavesTwo+ years of Desktop support experience supporting both windows and MAC environments (heavy mac preferred)Ability to go on...
-
Executive Desktop Support
3 months ago
Scottsdale, United States Insight Global Full timePosition: Desktop Support TechnicianDuration: 1 yr long contractLocation: Onsite 5 days a week – Scottsdale, AZ 85260Hours: Will work standard AZ hours, but need to be able to work daylight saving hours in EST as wellMust-HavesTwo+ years of Desktop support experience supporting both windows and MAC environments (heavy mac preferred)Ability to go on...
-
Desktop Support with French
1 day ago
Scottsdale, United States LTIMindtree Full timeAbout Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...
-
Scottsdale, AZ, United States TEKsystems Careers Full timeBe our internal IT ‘go-to’ for help desk and desktop support spanning - hardware/software and network troubleshooting Basic knowledge in server computing, networking, phone setup/support, and business applications Take ownership of new hire onboarding, from creating accounts to handing over the equipment Escalate technical issues and coordinates...
-
Senior Desktop Specialist
2 months ago
Scottsdale, United States Strategic Systems Full timeJob DescriptionJob DescriptionMinimum QualificationsEducation: A Bachelor’s degree from an accredited college or university in Information Systems, Management of Information Systems, Computer Science, Software Engineering or related discipline is required.Experience: Five (5) years’ work experience installing and supporting desktop computers and related...
-
IT Support Specialist
1 hour ago
Scottsdale, Arizona, United States TEKsystems Full timePosition OverviewThe Desktop Services division is seeking a skilled individual to assist with tier II operations.This team is responsible for managing level II tickets escalated from the service desk, as well as addressing all hardware-related concerns within the corporate environment.The ideal candidate should possess extensive experience in a desktop...
-
IT Support Specialist
5 days ago
Scottsdale, Arizona, United States TEKsystems Full timePosition OverviewThe Desktop Services division at TEKsystems is seeking a skilled individual to assist with Tier II operations. This team is responsible for managing Level II tickets escalated from the Service Desk, as well as addressing all hardware-related concerns within the corporate environment. Ideal candidates should possess extensive experience in a...
-
Technical Support Specialist
5 days ago
Scottsdale, Arizona, United States Irvine Technology Corporation Full timeTechnical Support SpecialistLocation: Scottsdale, AZWork Model: Hybrid (3 days Onsite / 2 days Remote, with Saturday shifts on a rotational basis)Duration: Month-to-month contract with potential for extension (Contract to Permanent preferred)Hourly Rate: $23-$27/hr (maximum)Deliver assistance via phone, remote access, and service desk incident...
-
Support Engineer
3 months ago
Scottsdale, United States Inventiv Technologies, LLC Full timeJob DescriptionJob DescriptionSUMMARY: The number one goal of everyone in our team is to make our clients exceptionally happy. The Support Engineer plays an important role in making sure that happens.The Support Engineer handles escalated support requests for the Service Delivery Team that need to be handled remotely or on-site.When help is needed the...
-
IT Support Analyst
3 weeks ago
Scottsdale, United States TEKsystems Full timeTEKsystems has a need for IT Support Analyst to support our customer IT infrastructure in the Scottsdale area. Looking for someone who want to move into a fulltime role after contract period. Job Description: This is a service desk/desktop role where the candidate will take phone calls from a phone queue for a few hours a day and the other time may be...
-
Support Technician II
6 days ago
Scottsdale, United States www.exigotechnology.com Full timeJob PurposeJoin a 30 year IT firm based in Louisiana with clients throughout the US in the SMB and Enterprise space. Our progressive and unique approach to managed services keeps our teams focus on proactive issues and not on putting out fires. Responsible for providing Tier 2 I.T. support services in our managed services division. You will be solving IT...
-
Technical Support Specialist
6 days ago
Scottsdale, Arizona, United States Vaco Full timePosition OverviewVaco is collaborating with a leading organization to identify a Technical Support Specialist for their IT support division. This role is pivotal in delivering comprehensive technical assistance and customer service to end-users, focusing on desktop systems and related applications.Key ResponsibilitiesAct as the primary contact for all...
-
Mac Systems Support Specialist/Admin
6 days ago
Scottsdale, United States TEKsystems Careers Full time*We are looking for a Mac Systems Support Specialists/Admin for the Scottsdale area supporting one of our large enterprise companies.* *Top Skills' Details* *1. 4+ years of Mac Desktop Support Troubleshooting* *2. Saas Application support: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kandji* *3. G-suite experience* *Job Description:* * Be our internal IT...
-
Technical Support Specialist
5 days ago
Scottsdale, Arizona, United States TEKsystems Full timeTEKsystems is seeking a Technical Support Specialist to enhance our client's IT infrastructure. We are looking for a dedicated individual interested in transitioning to a permanent position following the contract period. Position Overview: This role primarily involves service desk and desktop support, where the selected candidate will manage incoming...