Network Services Technician
3 weeks ago
Description: A Network Services Technician whose responsibilities will include, but not be limited to day-to-day management of work load, interaction with Netsync administrators, maintenance of proper work tickets in Customer, Netsync and OEM systems
Roles and Responsibilities:
- Maintain strong working relationship with customer and team
- Interaction with Netsync Administration
- Ensure maintenance of proper work tickets in Customer, Netsync and OEM systems
- Ensure service requests are proceeding properly
- Continued technical education in the networking field
- Maintain availability for 24x7 support
- Communicate efficiently and professionally with customers
- Network troubleshooting and issue assessment
- Network hardware installation
Skills and Experience:
- Minimum of 2 years IT industry experience supporting networks in Managed Services and enterprise class projects
- Familiarity with service tickets and OEM warranty programs
Minimum Qualifications/Technical and Education Requirements: CCNA or higher level Cisco certification and 2 years IT industry experience supporting networks in Managed Services and enterprise class projects
#ZR
Company DescriptionNetsync Network Solutions is a HUB-certified, minority-owned, value-added reseller (VAR), specializing in collaboration and unified communications, data center and cloud, network infrastructure, wireless and mobility, physical and network security, end-user computing and VDI, optical/WAN, managed services and staffing solutions. Based in Houston, Texas, with sales and engineering assets in Austin, Dallas, San Antonio, El Paso, and South Texas, Netsync uses a true business consultative approach to determine clients requirements and architects innovative and synergistic IT solutions to meet clients needs. This approach has earned Netsync various customer service excellence awards and recognition as a progressive partner that introduces the newest, best-of-breed products and solutions to clients. Holding the most prestigious industry certifications, our highly skilled and seasoned engineering team is available 24 hours a day, 7 days a week.Company DescriptionNetsync Network Solutions is a HUB-certified, minority-owned, value-added reseller (VAR), specializing in collaboration and unified communications, data center and cloud, network infrastructure, wireless and mobility, physical and network security, end-user computing and VDI, optical/WAN, managed services and staffing solutions. Based in Houston, Texas, with sales and engineering assets in Austin, Dallas, San Antonio, El Paso, and South Texas, Netsync uses a true business consultative approach to determine clients requirements and architects innovative and synergistic IT solutions to meet clients needs. This approach has earned Netsync various customer service excellence awards and recognition as a progressive partner that introduces the newest, best-of-breed products and solutions to clients. Holding the most prestigious industry certifications, our highly skilled and seasoned engineering team is available 24 hours a day, 7 days a week.-
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