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Field Support Representative

1 month ago

McPherson, United States K-Tek Resourcing Full time
Job DescriptionJob Description

Responsibilities

  • • Provides on-site client facing support; including installation, servicing, and repairing systems.
  • • Quality checks operational status of system equipment before deployment.
  • • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Eye and Hands networking support.

Basic Qualifications

  • • 3+ of field support experience
  • • Hardware/software installation, support and troubleshooting
  • • Experience with Windows 10
  • • Experience with MS Office and OS365
  • • Configuring new PC’s/notebooks via SCCM imaging
  • • Ticket management experience
  • • iOS device familiarity
  • • Eyes and Hands Networking support. Would be familiar with Networking enough to work with Network engineers in support of the onsite network.
  • • Lift and carry up to 40lbs

Work Environment

  • • Office environment
  • • Walk up Kiosk support
  • • Vending and Locker resupply
  • MAC iOS experience highly preferred but not required.
Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
\r
Why K-Tek\r
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
\r
Vision / Mission\r
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
\r
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.