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Fleet Operations Manager

4 months ago

Auburn, United States Auburn Distribution Company Full time
Job DescriptionJob Description

POSITION SUMMARY

Administer the organization’s fleet, safety, and logistics/routing functions, working in tandem with Branch Managers to manage driver performance to high expectations related to safety and interactions that drive the highest levels of customer experience. This includes development of a team of drivers to transport product and pick-up scrap. Because drivers are branch staff members and report directly to Branch Managers, you coordinate closely with the Branch Managers to ensure we provide a safe and efficient work environment and successfully complete all daily activities. Additionally, you interact directly with customers to maximize their experience and quickly resolve issues when expectations are not met, while ensuring all safety policies and procedures are followed to conform with DOT regulations. This requires an entrepreneurial approach to operations and logistics, and a relentless driver for customer success.

DUTIES AND RESPONSIBILITIES

  • Ensure fleet is well-maintained, clean and roadworthy, and operated to the highest safety standards, while staying within financial constraints – i.e., safe AND cost-effective. Maintain relationship with fleet providers to ensure consistent (and urgent when needed) support.

  • Ensure compliance with all applicable US, State and local regulatory requirements related to transportation of our goods.

  • Work closely with Branch Managers to assure all customer orders are delivered timely and in the most efficient manner.

  • Partner with Branch Managers in the hiring, training and development of CDL and Non-CDL drivers.

  • Monitor vehicle repairs and replacements and ensure drivers follow company policies and uphold safe driving standards to meet DOT requirements.

  • Respond to and handle emergency situations with composure.

  • Establish one-on-one relationships with drivers to sustain and build a service/customer- oriented culture.

  • Regular communication with customers to resolve any issues and gain insight to their particular requirements/requests.

  • Establish and monitor KPI’s and work with Branch Managers and drivers to meet and exceed objectives.

  • Collect, review and addresses all issues on Driver's Vehicle Inspection Report formally known as (DVIR)

  • Fleet activity expense control and cost management, contract negotiation with all fleet and related technology providers, and review/approval of invoices as applicable.

  • Work with Branch Managers to maintain the cleanliness of all vehicles.

  • Coordinate the purchase of driver uniforms and that they are provided and worn by drivers.

  • Ability to travel to branches as needed.

  • May be required to commit to long hours of work when necessary to reach goals and/or deadlines, including work on the weekends and holidays to meet deadlines.

  • Other duties as assigned

SUPERVISORY RESPONSIBILITIES

  • No direct report but will have dotted line reporting of approx 20 drivers

  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  • Partner with branch managers to ensure driver performance evaluations are timely and constructive, and accurately reflect performance on the road as well as in front of customers.

QUALIFICATIONS

  • Demonstrated commitment to excellence in driving customer success and value

  • Associates degree or equivalent work experience required; bachelor’s degree preferred.

  • Eight (8) + years’ experience in transportation operations with a proven track record of success.

  • Previous managerial experience required.

  • Knowledge of OSHA, USDOT (UCR) and state/local regulations

  • CDL license (a plus)

  • Entrepreneurial and creative spirit to optimize performance and customer experience

  • Strong organizational and interpersonal skills with the ability to communicate organization values.

  • Proficient computer skills especially with Microsoft Office.

  • Strategic thinker with demonstrated ability to define problems, collect data, establish facts and draw valid conclusions.

  • Excellent internal and external customer relation skills and ability to implement safety and compliance per company policy.

  • Ability to lead by example and foster collaboration within the workplace and with the highest integrity, professionalism and respect.

  • Must continually change, adapt and be flexible in all areas of responsibility.

SEHI Perks and Benefits:

· A competitive 401K Match

· Health Insurance, Dental, Vision, Flex spending

· Life Insurance 100% paid by NEB

· Paid Holidays, Vacation and Sick Time

· Training – We invest in developing your skills and growth

Passage of pre-employment physical and drug screen also required. Please include a resume and cover letter, along with your compensation requirements.