Current jobs related to Contact Center Representative - Oak Brook - Banner Personnel

  • Healthcare Call Center Representative

    6 days ago

    Oak Brook, United States The LaSalle Group Full time

    Our client is one of the largest and most respected healthcare systems in the country. They have 100s of locations in the Chicagoland area, have over 7,000 employees, and have received numerous awards for the quality of care they provide for their patients. Due to their expansive growth, they have an immediate need for talented Healthcare Call Center...

  • Contact Center

    5 days ago

    Oak Brook, United States Restore Hair Full time $18

    Job DescriptionJob DescriptionContact Center - Customer Service and Appointment Setting AgentJoin the fastest-growing company in the industry, Restore Hair!Ability to work remotely or hybrid! Compensation: Base pay plus generous commissionsRestore Hair has become the nation’s largest and fastest growing hair restoration clinic. Due to our growth into new...

  • Contact Ctr Perf Specialist

    2 weeks ago

    Oak Brook, United States Advocate Health Full time

    1)Utilizes call center management tools to monitor and manage real time call queues, wait times, service levels, abandonment rates, and other call statistics. 2)Reviews daily schedule to anticipate coverage issues. Takes the appropriate actions to staffing coverage gaps for the goal achievement of all departments. 3)Stays in constant communication with...

  • Contact Ctr Perf Specialist

    3 weeks ago

    Oak Brook, United States Advocate Health Full time

    Major Responsibilities: Personnel Resource Management 1)Utilizes call center management tools to monitor and manage real time call queues, wait times, service levels, abandonment rates, and other call statistics. 2)Reviews daily schedule to anticipate coverage issues. Takes the appropriate actions to staffing coverage gaps for the goal achievement of all...

  • Contact Center Workforce Performance Specialist

    2 weeks ago

    Oak Brook, United States Advocate Aurora Health Full time

    Major Responsibilities:Personnel Resource Management 1)Utilizes call center management tools to monitor and manage real time call queues, wait times, service levels, abandonment rates, and other call statistics. 2)Reviews daily schedule to anticipate Performance, Workforce, Specialist, Staffing, Quality Assurance, Operations, Healthcare, Business Services

  • Call Center Representative

    2 months ago

    Oak Brook, Illinois, United States Inspira Financial Full time

    Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to...

  • Outbound Sales Center Associate

    1 week ago

    Oak Brook, Illinois, United States The Federal Savings Bank Full time

    Job OverviewThe Federal Savings Bank is seeking motivated individuals for the role of Outbound Call Center Representative. This position is designed for those eager to embark on a sales career and will provide the necessary training and resources to thrive in the financial services sector.Key Responsibilities:Engage in outbound communication with potential...

  • Contact Ctr Perf Specialist

    3 weeks ago

    Oak Brook, United States Advocate Aurora Health Full time

    Major Responsibilities: Personnel Resource Management 1)Utilizes call center management tools to monitor and manage real time call queues, wait times, service levels, abandonment rates, and other call statistics. 2)Reviews daily schedule to anticipat Specialist, Staffing, Quality Assurance, Operations, Healthcare, Business Services, Performance, Skills

  • Customer Care Representative

    3 months ago

    Oak Brook, United States Pls Financial Services, Inc. Full time

    Overview: PLS: People. Location. Service PLSwhich stands for People Location - Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing and our PLS Auto store, we provide consumers with convenient financial...

  • Member Support Representative

    7 days ago

    Oak Brook, United States Lions Clubs International Full time

    Were in the business of Good. Lions Clubs International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity. Every Lion and club are supported by our international association. More than 300 Lions International staff members are...

  • Member Support Representative

    3 weeks ago

    Oak Brook, United States Lions Clubs International Full time

    Job DescriptionJob DescriptionWe’re in the business of Good.Lions Clubs International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity.Every Lion and club are supported by our international association. More than 300 Lions...

  • Guest Service Representative

    3 months ago

    Oak Brook, Illinois, United States The Drake Oak Brook, Autograph Collection Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesAbout this job... Guest Service Representatives are often the first in-person contact for hotel...

  • Senior Network Analyst

    1 week ago

    Oak Brook, United States Illinois Municipal Retirement Fund Full time

    INTRODUCTION The Illinois Municipal Retirement Fund (IMRF) provides death, disability, and pension retirement benefits to employees of local governments and school districts in Illinois (with the exception of the City of Chicago and Cook County). We are the second largest-and best funded-statewide public pension system in Illinois, IMRF serves approximately...

  • Inside Sales Team Lead

    5 days ago

    Oak Brook, Illinois, United States TVG-Medulla LLC Full time

    Job DescriptionJob Summary:TVG-Medulla LLC is seeking an experienced Inside Sales Team Lead to join our expanding team. As a key member of our sales team, you will be responsible for leading a group of inside sales representatives in converting patient leads into patient appointments.Key Responsibilities:Lead a team of 10-15 inside sales representatives in...

  • Patient Representative MRI

    1 month ago

    Oak Brook, United States Midwest Orthopaedics at Rush Full time

    It’s the people that make the difference. Are you ready to make your impact? Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 5 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally...

  • Patient Representative MRI

    2 months ago

    Oak Brook, United States Midwest Orthopaedics at Rush Full time

    It's the people that make the difference.Are you ready to make your impact? Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services.The Orthopedic Program at Rush University Medical Center is ranked Top 5 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally renowned...

  • Patient Access Representative

    1 month ago

    Oak Park, United States West Suburban Medical Center Full time

    Why Us For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...

  • Patient Access Representative

    2 months ago

    Oak Park, United States West Suburban Medical Center Full time

    Why Us For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...

  • Senior Employee Relations Representative

    1 month ago

    Oak Brook, United States Administrative Portillos Hot Dogs LLC Full time

    Job DescriptionJob DescriptionMust be Bilingual, Fluent in Spanish and EnglishThe Senior Employee Relations Representative plays a critical role in facilitating higher-level investigations within Portillo’s People team. Tasked with cultivating a workplace characterized by fairness and inclusivity, this role ensures the preservation of the company's...

  • Patient Access Representative

    2 months ago

    Oak Park, United States West Suburban Medical Center Full time

    Why UsFor over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to...

Contact Center Representative

4 weeks ago

Oak Brook, United States Banner Personnel Full time
Job DescriptionJob Description

Contact Center Representative - Member Services

Temp to Perm position

SUMMARY
The primary responsibility of the Member Contact Center Representative is to act as liaison between the company and its customers (members, annuitants, and beneficiaries) to foster interactive, informed, and collaborative working relationships by providing excellent customer service. The customer service representative is primarily responsible for responding to incoming telephone calls and may also be responsible for responding to emails, online chat, and other omnichannel contact center services as assigned. The representative with generalist training and skills in their retirement and disability benefit policies, procedures, and laws will assist customers by providing answers and guidance regarding (member and retirement eligibility, status on transactions in process, information related to applying for benefits, etc., and other employee status information). These services must be delivered in an empathetic, courteous, professional, and expedient manner.

ESSENTIAL DUTIES & RESPONSIBILITIES
• Respond to member telephone inquiries and analyze and respond to customer requests.
• Investigate and follow-up on questions and issues related to refund claims, purchase of service applications, basic disability claims, retirement claims, voluntary additional claims, and death and survivor claims. Assist members with resolutions regarding address. direct deposit, and tax withholding, financial verification requests, member statement and account inquiries, requests for forms and publications, Early Retirement Incentive (ERI) questions, and other website functionality assistance.
• Identify caller’s needs and respond in an accurate and timely manner. When necessary, research and resolve problems; investigate and assist in the correction of errors.
• Communicate effectively and efficiently. Provide excellent, high quality, customer service to members.
• Maintain awareness of numbers of callers or other users in queues in various delivery channels. When necessary, notify supervisors, modify call processing, IVR support, online chat or other delivery channels to provide the highest level of service to all callers and other channels.
• Provide assistance for all public and secure areas of company website and self-service portals. Troubleshoot and assist members with issues regarding various incompatible browsers. Gather pertinent ISP or other relevant identifying information necessary to respond to members having technological issues.
• Maintain records and document call information as directed.
• Exercise and maintain current knowledge of benefit, legislative, and administrative changes, as well as current events including issues that impact IMRF members.
• Maintain current knowledge of the operation of all other departments in the company.
• Correspond appropriately to routine written inquiries and requests received via various electronic channels and respond on the appropriate company messaging channel. .
• Enroll members in workshops, webinars and Time Tap as requested.
• Maintain a work progress that meets the service goals established by the Member Services Manager.
• Communicate areas of difficulty and problems with supervisor and manager; communicate pending problems to appropriate IMRF staff
• Adhere strictly to “Log–On” schedules
• Special projects and other related duties when assigned
• Support achievement of the organization’s Journey of Excellence, Vision and Strategic Objectives.
• Demonstrate willingness and agility to learn and utilize new tools for Contact Center technologies as they are implemented.

Administrative
• Provide administrative support to Member Services Department as needed.
• Work with the Contact Center Analysts as needed for continuous process
improvements.
• Assist in clerical duties.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Associate degree plus 1 years of customer service or pension plan administration experience. (Preferred)
OR
Three years of customer service experience

Benefits:
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday - Friday
• Death, disability, and pension retirement benefits as a member of IMRF
• Paid vacation, 12-13 paid holidays and 2 personal days
• Business casual attire
• Award-winning organizational approach to performance excellence