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Contact Ctr Perf Specialist

2 months ago


Oak Brook, United States Advocate Aurora Health Full time

Major Responsibilities: Personnel Resource Management 1)Utilizes call center management tools to monitor and manage real time call queues, wait times, service levels, abandonment rates, and other call statistics. 2)Reviews daily schedule to anticipat Specialist, Staffing, Quality Assurance, Operations, Healthcare, Business Services, Performance, Skills