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Spa Manager

3 months ago

Austin, United States VIVA DAY SPA LLC Full time $60,000 - $70,000
Job DescriptionJob Description

Looking for a nourishing work environment, surrounded by talented and interesting people, with room to grow? We're currently seeking a hands-on, enthusiastic Spa Manager who has a passion for excellence & an entrepreneurial spirit for our vibrant day + med spa. If you are contagiously positive with an outgoing personality and you excel with sales and high volume booking, and possess a proven track record of managing and developing a strong, inclusive team, read on.

The BEST Spa in Austin

LIVE LIFE LOVE LIFE

Viva is an Austin based, day and med spa spa started in June of 2005 by three women. We're fast growing, hip and locally-owned, with three locations in Central Austin. We attribute much of our success to our incredible employees, and are firm believers in taking care of our talented people who, in turn, pamper our guests with 5-star care.

VOTED BEST SPA

Austin Chronicle; Austin Monthly; and Austin Young Chamber of Commerce

We're extremely proud to have been ranked Best Places to Work by the Austin Business Journal four times. Our low employee turnover rate is a testament to our most important values, including providing a happy and prosperous employee experience by maintaining a safe and nourishing place to work, along with a fun & caring culture, and a growing list of competitive benefits.

Is Seeking Experts Like YOU

BENEFITS

Competitive Pay + Bonus Structure

Health, dental and vision benefits

3 Weeks PTO

Paid Parental Leave

Matching 401k

Deep discounts on services and retail items

A permanent schedule (doesn't change from week to week)

Ongoing training; opportunity to grow

The most awesome co-workers you can imagine

TECHNICAL REQUIREMENTS

  • Booking Software mastery

  • Microsoft Office

  • Slack

  • Chatra

  • Exceptional typing + grammar skills

GUEST & EMPLOYEE HAPPINESS REQUIREMENTS

  • Be the best part of the guest and employee's day by exhibiting Viva's Core Values of Authenticity, Excellence at Every Touchpoint, 360 Degrees of Caring, and Doing the Right thing

  • Provide exceptional, high touch guest experience throughout the entire guest lifecycle, from first call/chat/text email up through & including check-in, duration of visit, check-out, all return visits & all additional communication.

  • Ensure timely and warm, professional communication/response via phone, VM, chat, and email.

  • Anticipate, identify and ensure all guest & employee needs are being met in the best possible way.

  • Ensure FD & mgmt checks books for accuracy and continual optimization at least 3 days out.

  • Ensure FD scans books an hour ahead. Who + when arriving/what seeking/past visits/how to customize.

  • Perform walk-thrus to ensure well-being of employees, guests & facilities. [think high-end restaurants.]

  • Provide outstanding, authentic customer service in difficult situations. Exhibit professionalism, care & diplomacy.

  • Handle issues/complaints/feedback in real-time, where possible, within 2 hours if in spa, and addressed within 24 hours. Make every effort to accommodate, diffuse, turn tricky situations around, & win back.

  • Train and empower employees to diffuse and turn around unhappy guest situations.

  • Develop objectives for daily activities and resource planning to maximize sales productivity

  • Support Leadership with budget analysis + sales reports & supportive evidence/insights into projection goals.

  • Support Leadership decisions that affect the financial health of the spa, and maintenance of the Viva brand

  • Help Viva maintain fresh, effective programs to consistently retain and grow guest base

  • Collaborate with Leadership team to provide operational support to achieve business goals

  • Assist with organization of events to drive business as needed.

  • Oversee daily, weekly, monthly & quarterly business goals + maintain accountability for goals & revenue projections

  • Manage so that possible impediments to meeting goals can be dealt with before they affect revenue

  • Oversee % bkd, rooms bkd, & general capacity utilization of resources to determine staffing & facilities needs

  • Create & oversee quarterly departmental incentives + accountable for team hitting incentives through daily motivation, ongoing training, and updates.

  • Lead by example + train, coach, develop & empower employees to meet revenue objectives; work closely with employees who are not meeting Viva standards.

  • Oversee that groups are scheduled correctly & all events are a success.

  • Maintain accurate spending records and assist with coding and receipt collecting.

BRIEF OVERVIEW OF RESPONSIBILITIES

  • Supervise employees in a way that makes them want to work for you.

  • Evangelize the brand Exude warmth and a can-do attitude.

  • Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees

  • Meet and exceed key performance indicators

  • Demonstrate enthusiastic, hi-touch, and attentive customer service

  • Educate guests on all services, amenities, and home care to optimize their experience while maximizing our books

  • Research and resolve guest-relations issues and employee matters in a timely manner

  • Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized

  • Oversee overall "opening day" appearance of the location

  • Oversee inventory and orders

  • Communicate Repair and Maintenance Issues to proper channels

ADDITIONAL JOB REQUIREMENTS

  • Possess superior customer service skills to mediate all situations with a calm, helpful demeanor

  • Reliability and consistent attendance and punctuality is an essential function of this position

  • Adhere to Viva Management Methods

  • Self-motivation and self-direction

  • Able to self-manage

  • Possess excellent interpersonal and communication skills

  • Must have strong leadership and supervisory skills

  • Able to lift at least 25 pounds

  • Must be people oriented with strong customer-service skills and public relations skills

  • Excellent organizational and administrative skills to perform diverse operational duties

  • Spa industry experience and knowledge

  • Passion for excellence & an entrepreneurial spirit

ABOUT THE FOUNDERS

Viva Day Spa is a women owned, Austin based, day spa started in June of 2005 by three women. The founders; Shannon Mouser, Maya Aroch and Laurie Aroch, bring together the brains of an engineer, the knowledge of a nutritionist, pharmacist, herbalist and the mindfulness and industry understanding of a Massage Therapist who happen to be best friends and sisters. Viva is known in the industry as “the” spa to work for boasting many wins as Best Places to Work, an excellent benefit package, one if the highest pays in the industry and most importantly was founded by the owners to take great care of the employees so they can take great care for Viva’s guest.

At the GREATEST PLACE TO WORK

  • The most awesome co-workers you can imagine

  • Among the highest pay in the industry

  • Incentive & bonus potential

  • Health, Dental and Vision benefits at 30 hours per week

  • 3 Weeks PTO at 30 hours per week

  • 2% Matching 401k at just 20 hours per week

  • 3 Weeks Paid Parental Leave after 1 year of Employment

  • Deep discounts on services and retail

  • CEU Allowance after 6 month of Employment

  • Ongoing training; opportunities to grow

BE HERE NOW.

If spreading love by serving people makes your heart skip a beat, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Excellence, YOU BELONG HERE.

Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa.

  • Bonus points for completing this sentence in your response:

I do my part to help make the world a better place by_____.

We look forward to hearing from you

JOB SNAPSHOT

Base Pay: Salary + Bonus

Employment Type: Full-Time

Job Type: Customer Service, Management, Hospitality Spa

Education: Prefer college degree

Experience: Experience with high end customer service and management of others

Manages Others: Yes

We are an Equal Opportunity workplace.

This position does require a background check due to the personal nature of our business.

Job Type: Full-time