Spa Supervisor
4 weeks ago
Reporting to the Spa Manager responsibilities and essential job functions include but are not limited to the following:
- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
- Manage the operations and efficiency of the spa and wellness facilities.
- Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
- Support strategic initiatives for the spa and wellness areas applicable to the hotel to help market the overall wellbeing offer / product which is executed by the Spa Director.
- Knowledgeable about all aspects of treatments spa therapy and the facility; in person and over the telephone.
- Administrative duties.
- Training and coaching of reception and spa attendant colleagues.
- Guest quality training and leading frontline guest and member engagement.
- Maintaining a high level of professionalism in all aspects of the job.
- Carry out any other duties and responsibilities as assigned by the hotel team.
- Protect the rights of the property at all times.
- Schedule treatment bookings and ensure smooth operation of the reception.
What is in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary shift meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and Educational Assistance for further development
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Sustainability Committee
Qualifications :
Physical Demands
- This position requires both sitting and standing throughout the day.
Remote Work :
No
Employment Type :
Fulltime
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