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Customer Service Manager

2 months ago

Santa Ana, California, United States Evs Full time

About Evs

Evs is a company that values customer satisfaction above all else. Our mission is to provide exceptional customer experiences through our team of dedicated professionals.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will be responsible for delivering outstanding customer service and support to our clients.

Key Responsibilities

  • Client Relationship Management
    • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Customer Service
    • Provide exceptional customer service through various channels, including phone, email, and in-person interactions.
  • Team Management
    • Lead and manage a team of customer service representatives to ensure they have the necessary tools and support to deliver excellent customer service.
  • Problem Resolution
    • Resolve customer complaints and issues in a timely and professional manner.
  • Process Improvement
    • Identify areas for process improvement and implement changes to enhance customer satisfaction and experience.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • At least one year of experience in customer service or a related field.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong problem-solving and analytical skills.
    • Ability to maintain confidentiality and handle sensitive information.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.