Infrastructure Engineer

2 months ago

Baltimore, United States Think|Stack Full time
Job DescriptionJob Description

POSITION SUMMARY: As an Infrastructure Engineer at Think|Stack, understanding both the engineering and architecture of the systems and the building and coding of the systems. You understand the level of detail required to ensure systems are in place to provide consistent uptime and support for our clients escalated and most business impacting issues. Your primary duties will include triaging, review, response, design, implementation and maintenance of Microsoft cloud infrastructure solution and client environments. During any given week you will be ensuring the stability of infrastructure of our clients through triaging and problem solving, building, engineering, and creating infrastructure; either from the ground up or to fit within the parameters of what a client already has. What sets aside an Infrastructure Engineer is that of scope, responsibility, and knowledge. We expect those in this role to understand the end goal of a project prior to beginning. We also expect this role to identify patterns and commonalities across networks and alerts.

This individual knows when something is not configured right. This individual uses industry knowledge to not only suggest best practices but to also put them into order. When this individual is faced with a difficult task when they are entering the element of the unknown, they have the experience to ask the right questions and get the job done. This position is responsible for ensuring there is no stone left unturned when it comes to properly constructing and supporting an enterprise network.

You are a self-starter and takes initiative. You have the natural curiosity to identify, investigate and solve problems. You are also able to juggle seeing both the internal security of Think|Stack and our clients. This role is an ultimate team player who can juggle different tickets, alerts and security requests. You work collaboratively to create and maintain a strong security culture with human centered design in mind to achieve goals without sacrificing security.

Essential functions & responsibilities

  • Build and deploy AWS cloud or Microsoft infrastructure
  • Complete migrations and implementation of various Microsoft services including: Azure, 365 suite including Intune, Outlook, Teams, SharePoint, AzureAD
  • Execute code builds, deployment, automate testing, automate deployments, and continually be looking for better and more secure ways of doing each.
  • Provide expert technical assistance to customers and internal escalation including support, configuration, diagnostics and troubleshooting various systems, hardware, and software to full resolution. Examples include troubleshooting, upgrades, O365 implementations and migrations, etc.
  • Promote and maintain an exemplary customer service experience for all clients and internal staff
  • Implement infrastructure solutions that increase the stability and resiliency of the physical and cloud footprint
  • Utilize Terraform/Python to script and manage the infrastructure of Think|Stack and our clients
  • Create and execute detailed project plans. Implement projects following the charter, project plan, and WBS.
  • Harden the configuration of devices and networks utilizing best practice with minimal interruption.
  • The engineering.
    • How does it work?
    • What do the dials do?
    • How to read the advanced diagnostics logs
  • Take initiative to determine how a system should work and how changes in conditions, operation and the environment will affect outcomes, the types of tools and equipment needed to perform task.
  • Report unresolved infrastructure exposures, misuse of resources, and noncompliance situations using defined escalation processes.
  • Document all technical service request information from beginning to end including knowledge bases, engineering details and specifications, RCAs, project documentation, 360 Reviews, and high-level summaries.
  • Develop professionally by means of education, certification, and growth through mentorship program
  • Other duties as assigned

Position Requirements

  • Associate degree in Technology, IT Engineering or equivalent level of work experience and certifications
  • 3+ years of engineering experience
  • 2+ year of Microsoft experience
  • Experience with 2-3 technology products or services at a subject matter expert level. Technologies can include: O365 Suite (Azure, Outlook, Teams, SharePoint, etc.), AWS, Python, Terraform, Chef, Puppet, Github, Gitlab, Git, Docker, Kubernetes, etc.
  • The ability correlate information and data between clients and alerts.
  • Must be highly Organized: Projects are multi-step processes involving time scales from a few days to a few months. Juggling all the tasks requires high levels of organization and a strict adherence to process
  • Strong communication skills and the ability to communicate with both technical and non-technical clients and internal team members

Behavioral Competencies:

  • Detail Oriented
  • Professionalism
  • Trust/Confidentiality
  • Excellent Communication: the ability to deliver clear and concise technical details
  • Continuous Learning & Development
  • Ownership & Accountability
  • Can work under deadlines
  • Team player
Company DescriptionWe partner with our clients to Transform & Protect their organizations by putting People Before Tech.Company DescriptionWe partner with our clients to Transform & Protect their organizations by putting People Before Tech.

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