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Manager, Operations
2 months ago
At GoBolt, we provide a technology-driven, customer-centric, and sustainable approach to e-commerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.
We're building North America’s largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in
We are on the lookout for a Manager of Operations in Carlstadt, New Jersey, who shares our passion for customer satisfaction and safety excellence. In this dynamic role, you will play a crucial part in maintaining and reinforcing our commitment to a secure and healthy work environment.
Shift Schedule:
Monday to Friday 12am - 9am
Key Responsibilities:
- Leading, training and coaching a team of Area Managers, Team Leaders and warehouse associates;
- Leading sortation operations at the site.
- Ensuring high levels of process adherence and customer service through field audits and quality reviews;
- Monitoring and reporting key KPIs to management;
- Implementing transportation operations best practices that are client-centered and efficient;
- Fostering a culture of workplace safety, high service levels, and productivity;
- Participating in budget development and oversight for the operations;
- Maintaining best practices, sustainable operations, and performance standards;
- Overseeing health and safety training and compliance with health and safety regulations;
- Leading and providing guidance to other department leaders for team check-ins/huddles and providing updates on company policies and procedures;
- Co-ordinating, assigning and reviewing the work of employees engaged in shipping, receiving, storing, distributing, and maintaining inventories of materials, parts and products; coordinating production work; dispatching crews; scheduling transportation crews and routes; operating vehicles; and other related activities;
- Overseeing daily utilization of the local fleet, planning efficient route plans and scheduling staff accordingly each day;
- Solving complex problems in real-time while keeping cross-functional leadership apprised of results;
- Leading team development and cultivating values in operational excellence and professionalism;
- Planning, organizing and overseeing operational logistics, establishing work schedules and procedures, resolving work-related issues, providing inputs into progress and other reports and co-ordinating activities with other departments;
- Engaging in strategic planning and forecasting; appraising performance, resolving problems and addressing staffing needs.
Qualifications:
- 4-5 years of experience in warehousing, operations, and logistics;
- 1+ years of managerial experience in a transportation operations or warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team;
- 1+ years of experience in quality control and monitoring employee productivity/quality in accordance with operating standards;
- Relevant Bachelor Degree or equivalent combination of education, training, and experience;
- MBA or Masters in Supply Chain management preferred.
- Experience in high volume fulfillment, B2C/B2B and parcel deliveries;
- Exceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlines;
- High degree of technological literacy (understanding multiple applications and systems related to business functions);
- Exceptional customer service skills and a demonstrated capacity for interfacing with large, enterprise clients;
- Experience leading end-to-end performance management cycles;
- Excellent conflict resolution skills, including the ability to de-escalate/mediate conflicts;
- Proven leader in professional team development;
- Highly analytical with problem-solving aptitude;
- Strong decision-making ability;
- Excellent verbal and written communication skills.
Why Us?
We are innovative, goal-oriented, and are always on the search for energetic and passionate people who are eager to learn and would like to have a rare opportunity to grow within one of Canada's fastest growing companies.
Our team at GoBolt is full of talented and passionate individuals who enjoy working collaboratively within a competitive environment. Here at GoBolt we will provide you support from the get-go to help you realize your potential. Each member of our team shares a mutual passion for their craft and are in constant pursuit of growing our customer base and growing with our customers. We embrace all kinds of challenges head-on.
If you are eager to make a difference and contribute to a fast-paced, exciting environment, we would love to hear from you
GoBolt is an equal opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter point of contact, and we will do everything we can to accommodate you.
