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Franchise Development Operation Specialist
4 months ago
Job Details
Description
Job Description
- Assist in leading by example: Exhibit exceptional service behaviors and ensure that every team member is also exhibiting these same behaviors
- Assist in leading the company's day-to-day business operations by filtering all decisions through the funnel of ensuring Operational Excellence
- Identify, solve, and implement lasting solutions to operational bottlenecks
- Communicate and implement changes to standards, policies, and follow up on all issues with the stores.
- Manage and update store SOP manual
- Ensure stores have completed and implemented all current store level training programs
- Responsible for the communication / training and follow up of all new product and promotions
- Proficient in safety & security standards to ensure the safety of the team
- Efficiently schedule team members on a weekly basis to achieve desired labor productivity and guest experience scores
- Arrange and assist with the training of newly hired employees
- Develop and execute promotions and special events to boost sales and to exceed monthly sales targets
- Search for new supply vendors for better quality and lower cost and build a strong relationship with the vendors
- Expertly count monthly inventory to ensure accurate end of month reporting that allows the organization to be proactive in high-level decision making and goal setting
- Monitor and analyze sales reports and P&L
Qualifications
- Bachelors degree or higher in hospitality management (Preferred)
- SCA Certification (preferred)
- Managerial Food Handlers (Required)
- New York City Food Handlers (Required)
- 2+ years of multi-unit operation management experience (Required)
- Food & Beverage experience (preferred)
- Ability and willingness to travel up to 60% (most of site within NY and NJ, Overnight travel occasionally required)
- Knowledge of retail or restaurant industry operations and financial reporting
- Strong verbal and written communication skills (Bilingual Preferred: English and Korean)
- Proficiency in Microsoft computer skills, i.e.
- Superior analytical skills Strong analytical skills
- Ability to keep up in a fast-paced environment
- Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
- Strong organizational, interpersonal, problem-solving and influencing skills
- Experience in training and developing other leaders
- Ability to build solid relationships and work effectively with others at all levels of an organization
- Ability to lead, motivate, hold accountable, develop, direct, and achieve target results for a customer group, business unit or Franchise Partner(s)
