Contact Center Representative

2 weeks ago


Piscataway, United States IEEE Full time
Job DescriptionJob Description
  • Must have worked overnight shifts prior.  Must live in Metro area to NJ. 
  • Position is remote but you are requred onsite a few times per year and you will train onsite during the day for 60-90 days.  Sunday - Thursday 3:30 pm - 4:00 am

---------------------------------------------------------

The IEEE Contact Center Representative will be responsible for responding to member and customer inquires received by e-mail, Chat, bulk mail, phone, and interdepartmental. Interact and partner with internal and external customers of multi-cultural backgrounds. The incumbent in the role provides prompt and professional high quality service and solutions to clients. He/She will assume ownership and accountability for resolution of all inquiries, attend ongoing training to develop job skills, products/services knowledge, and Contact Center skills. He/She recommends process improvements for optimal service; participate on teams in support of the department objectives and other responsibilities as designated by the department supervisor. This position is under general supervision and typically reports to a Supervisor.

Key Responsibilities

  • Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
  • Process membership renewals and provide information to members as requested
  • Manage and monitor individual daily workflow to department standards
  • Project a positive, professional image of self and the IEEE to insure productive relationships
  • Assume ownership and accountability for resolution of all inquiries
  • Escalate issue accordingly and ensure details of escalation are clear and concise
  • Participate in all Contact Center outreach programs
  • Participate on teams in support of the department objectives
  • Follow Contact Center SOP (Standard Operating Procedures
  • Attend required training (50hrs) in Products, Services, Professional Development, Technical and Personal training internal or external
  • And other responsibilities as designated by department management
  • Remote agents are expected to attend training, communication meetings and joint project discussions 20% of standard work time, and possibly outside normal working hours in person as determined by management based on business needs

Qualifications - External

Education

  • H.S. diploma required
  • Bachelor's degree or equivalent experience preferred

Work Experience

  • 2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels.

Skills and Requirements

  • Excellent oral and written communication skills
  • Strong organization skills
  • Team oriented; ability to partner and share information, and foster relationships
  • Must have excellent communications skills with the ability to interact in a professional manner with all levels of staff, suppliers, and volunteers
  • Working knowledge of MS Office Applications (Word, Excel, Power Point, Access)
  • Global Support Serviceability
  • US & Headquarters Location – 1st Shift between the hours of 7:00am – 5:00pm ET
  • US & Headquarters Remote Location – 2nd & 3rd Shift between the hours of 3:30pm – 8:00am ET
  • Global Service Location; India & Singapore – 8:00am – 5:00pm IST & SGT

Other Requirements:
As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

For information on work demands and conditions required for this position, please consult the reference document, "Physical, Mental, and Work Environment Standards for IEEE Positions." This position is classified under Category I - Office Positions.

IEEE is an EEO/AAP Employer/Protected Veteran/Disabled
===============================================
Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

Company DescriptionAdvancing Technology for Humanity
IEEE and its members inspire a global community through highly-cited publications, conferences, technology standards, and professional and educational activities.Company DescriptionAdvancing Technology for Humanity\r
IEEE and its members inspire a global community through highly-cited publications, conferences, technology standards, and professional and educational activities.

  • Piscataway, United States Winsor Consulting Full time

    Job DescriptionJob DescriptionWinsor Consulting is looking for a  Business Development Representative to join our team in our Piscataway office. The Business Development Representative is responsible for prospecting sales and qualifying leads for new and existing accounts.This person will act as a liaison between our marketing and sales teams. He/she will...


  • Piscataway, United States Winsor Consulting Full time

    Job DescriptionJob DescriptionWinsor Consulting is looking for a  Business Development Representative to join our team in our Piscataway office. The Business Development Representative is responsible for prospecting sales and qualifying leads for new and existing accounts.This person will act as a liaison between our marketing and sales teams. He/she will...


  • Piscataway, United States Contract Leasing Corporation Full time

    Job DescriptionJob DescriptionRole Description – Sales Development Representative Contract Leasing Corp (CLC) is looking for a Sales Development Representative to join our team. As an SDR, you will be responsible for identifying potential customers, generating new business opportunities, and managing leads through the sales pipeline. You will work closely...


  • Piscataway, United States Sunbird Software Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Inside Sales Representative is responsible for management of Inbound marketing leads, software maintenance renewals, supporting territory reps, and closing assigned opportunities. The ISR position will report to the Inside Sales Manager. Core goals will include generating web product demos/meetings,...


  • Piscataway, United States Sunbird Software Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Inside Sales Representative is responsible for management of Inbound marketing leads, software maintenance renewals, supporting territory reps, and closing assigned opportunities. The ISR position will report to the Inside Sales Manager. Core goals will include generating web product demos/meetings,...

  • System Sales Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Piscataway, United States Sciens Building Solutions Full time

    THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Fire Systems Sales Representative for our fire safety business. The Sales Rep’s focus will be on developing new opportunities via contractors and end-users by managing and growing the business through new construction, renovations and retro-fits within their assigned territory. WHAT YOU'LL...


  • Piscataway, United States Sciens Building Solutions Full time

    THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Fire Systems Sales Representative for our fire safety business. The Sales Rep’s focus will be on developing new opportunities via contractors and end-users by managing and growing the business through new construction, renovations and retro-fits within their assigned territory. WHAT YOU'LL...

  • Machine Attendant

    1 week ago


    Piscataway, United States STEM Talent Solutions Full time

    Job DescriptionJob DescriptionJob Summary:Responsible for the daily, continuous organization and operation of the Kardex machine.Essential Responsibilities and Functions:• Pulls all oil requests from Kardex, as requested by FDM’s and the labs, in an expedient and timely manner• Returns all oils to Kardex in a timely manner on a daily basis• Manages...

  • Mental Health Specialist II

    Found in: Talent US C2 - 2 weeks ago


    Piscataway, United States Rutgers University Full time

    Posting Summary Rutgers The State University is seeking a Mental Health Specialist II (Spanish Speaking) in the Outpatient of Rutgers University Behavioral Healthcare. The Mental Health Specialist II performs functions in support of the Unit’s mission providing person centered, culturally competent, and “consumer friendly” services to...

  • Accountant

    Found in: Talent US C2 - 2 weeks ago


    Piscataway, United States Info High Tech LLC Full time

    Accountant (Job Number: 230167)DescriptionJob SummaryThe overall purpose of this position is to assist management on various corporate accounting transactions related to the monthly, annual close process and annual audit based on knowledge of full accounting cycle - accounts payable/accounts receivable, accounts reconciliation and analysis including expense...

  • Accountant

    5 days ago


    Piscataway, United States Info High Tech LLC Full time

    Job DescriptionJob DescriptionAccountant (Job Number: 230167)DescriptionJob SummaryThe overall purpose of this position is to assist management on various corporate accounting transactions related to the monthly, annual close process and annual audit based on knowledge of full accounting cycle - accounts payable/accounts receivable, accounts reconciliation...

  • Accountant

    6 days ago


    Piscataway, United States Info High Tech LLC Full time

    Job DescriptionJob DescriptionAccountant (Job Number: 230167)DescriptionJob SummaryThe overall purpose of this position is to assist management on various corporate accounting transactions related to the monthly, annual close process and annual audit based on knowledge of full accounting cycle - accounts payable/accounts receivable, accounts reconciliation...


  • Piscataway, United States Sunbird Software Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYWe are looking for a Software Test Engineer to augment our team. You will play a critical role in ensuring the quality of innovative web based Energy and Data Center Management products that help our customers understand and manage energy consumption and environmental conditions in their facilities.This position...


  • Piscataway, United States Sunbird Software Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYWe are looking for a Software Test Engineer to augment our team. You will play a critical role in ensuring the quality of innovative web based Energy and Data Center Management products that help our customers understand and manage energy consumption and environmental conditions in their facilities.This position...

  • Environment, Health

    5 days ago


    Piscataway, United States Binsky Full time

    **Who We Are** Binsky, a large-scale mechanical contracting and service provider located in NJ & PA is seeking a Environment, Health & Safety Director. **Why We Need You!** We need to talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed! **The Role** The Environment, Health & Safety...

  • Environment, Health

    5 days ago


    Piscataway, United States Binsky Full time

    Job DescriptionJob DescriptionSalary: Who We Are Binsky, a large-scale mechanical contracting and service provider located in NJ & PA is seeking a Environment, Health & Safety Director. Why We Need You! We need to talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed! The RoleThe...

  • Environment, Health

    2 weeks ago


    Piscataway, United States Binsky Full time

    Job DescriptionJob DescriptionSalary: Who We Are Binsky, a large-scale mechanical contracting and service provider located in NJ & PA is seeking a Environment, Health & Safety Director. Why We Need You! We need to talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed! The RoleThe...

  • Account Manager

    6 days ago


    Piscataway, United States Watsco Full time

    Job DescriptionCarrier Enterprise-Account Manager Opportunity in Piscataway, New JerseyJob DescriptionThe Account Manager is responsible for consultative selling with assigned and new customers. The Account Manager is responsible for achieving sales quotas and growing sales in an assigned territory. The Account Manager represents the entire range of company...

  • Program Coordinator

    Found in: Talent US C2 - 5 days ago


    Piscataway, United States IEEE Full time

    Program Coordinator -240094:KNW-B20 Description Job Summary The overall purpose of this position is to manage administration and customer service to internal and external customers for all IEEE-SA Registration Authority and other Innovation Operations activities. The incumbent in this position is primarily responsible for handling all customer...

  • Postdoctoral Associate

    Found in: Talent US C2 - 2 weeks ago


    Piscataway, United States Rutgers University Full time

    Posting Summary The (CYSEW) in the Graduate School of Applied and Professional Psychology (GSAPP) at invites applications for a postdoctoral fellowship position; start date is flexible. The mission of the CYSEW is to promote youth mental health equity; defined as the right to access quality mental health care regardless of the individual’s race,...