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Help Desk Support Specialist

2 months ago


Indianapolis, United States Hire IT People Inc Full time
Job DescriptionJob Description

Job Title: Help Desk Support

Location: Indianapolis, IN - HYBRID (3 days onsite)

Duration: 12 months

Interview Type: In-Person Only

Job Description:

Job Requirements:

· Basic knowledge of ISETS and Child Support ancillary applications preferred;

· Working knowledge of Microsoft Office (Outlook, Word and Excel);

· Ability to communicate effectively verbally and in writing;

· Ability to identify and resolve problems using proven research techniques;

· Ability to retain composure in stressful situations;

· Basic knowledge of contact center phone systems;

· Basic knowledge of help desk ticketing systems;

· Possesses a sense of urgency towards tasks.

· Ability to learn Atlassian Jira, Confluence and Service Management tools.

Company DescriptionHire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and rolesCompany DescriptionHire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r
\r
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r
Our candidate network includes thousands in our database and targeted networks including top social sites\r
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r
\r
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles