IT Support Specialist

4 weeks ago


Indianapolis, Indiana, United States RRS Full time

The RRS Company is seeking a skilled IT Support Specialist to join its team. As an IT Support Specialist, you will provide technical assistance and support to end-users experiencing hardware, software, or network issues.

The ideal candidate will have a strong understanding of operating systems, network configurations, and troubleshooting techniques. You will work closely with other IT team members to maintain and improve the overall IT infrastructure.

Key Responsibilities:

  • Respond to user inquiries and support requests via phone, email, or in-person.
  • Diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Provide step-by-step guidance to users for problem resolution.

Requirements:

  • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
  • 1-3 years of experience in an IT support or help desk role.
  • Proficiency with operating systems (Windows, macOS, Linux) and common software applications.
  • Knowledge of network configurations and troubleshooting.

Benefits:

  • Competitive salary range: $49,000 - $60,000 per year plus bonus.
  • Medical/Dental/Vision insurance.
  • Company-matching 401(k).
  • Employee Stock Purchase Program.
  • Tuition Reimbursement.

RRS is an Equal Opportunity Employer committed to building strength and delivering long-term sustainability through diversity and inclusion.



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