Help Desk Analyst

4 weeks ago


Indianapolis, Indiana, United States National Hot Rod Assn Full time
Job Title: Help Desk Analyst Job Summary: We are seeking a highly skilled Help Desk Analyst to join our team at the National Hot Rod Association. As a Help Desk Analyst, you will be responsible for providing technical support services related to day-to-day IT operational requests. This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will have the chance to innovate and see the impact of your work. Key Responsibilities: * Manage, process, and resolve all end-user support requests for the Indianapolis location * Execute hands-on desktop technical support and networking support * Configure and troubleshoot PCs, OSx, and network printers * Provide hardware and software support for PCs, OSx, Printers, Unifi equipment * Set up, configure, and decommission networks and peripheral devices during Lucas Oil Indianapolis Raceway Park events Requirements: * High school diploma * Minimum of 1+ years of IT support experience * Minimum of 1+ years of networking experience * CompTIA A+ and CCNA certifications are preferred * Experience with devices such as routers, switches, access points, network printers, ticket scanners, Starlinks * Basic understanding of Audio/Visual equipment * Basic understanding of local area networks (LANs), wide area networks (WANs), VLANs, network layers, and protocols * Required basic understanding of VOIP phone systems * Dialpad familiarity a plus * Ubiquiti wireless equipment is a plus * Basic wiring understanding of Cat6, Coax, Electrical, and Fiber cabling is a plus * Ability to configure and troubleshoot Modems, Routers, VPNs, Wireless Controllers, APs, DNS, and DHCP is a plus * Familiarity with Office365, Azure, Windows Servers, and Domain Controllers is a plus * Detail-oriented, organized, and able to work independently and efficiently to meet deadlines * Must maintain a high quality in all work including accuracy and timeliness * Provide excellent customer service when responding to help desk requests * Excellent ability to communicate effectively with clients and all levels of management both in writing and verbally Physical Requirements: * Ability to work at a computer all day * Ability to talk on the phone as needed * Must be able to lift up to 50lbs * Schedule is flexible but must be willing to work long hours and weekends * Must be able to work outdoors in extreme temperatures, including standing for long periods performing repetitive tasks with flexible break and meal periods Equal Employment Opportunity: NHRA provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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