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Payroll Service Assistant Manager

2 months ago

Livonia, United States Acro Service Corp Full time
Job DescriptionJob Description

About Acro

For four decades, Acro Service Corporation (Acro) has provided customized workforce solutions to meet the demands of its clients in a continually evolving market. Acro’s services primarily include managed service provider (MSP) solutions for contingent labor, and temporary staffing services in engineering, information technology, accounting, finance, other professional, light industrial, and other labor categories. The company also provides project-based information technology application development and management solutions. Acro has developed a vendor management system (VMS) it uses in its MSP programs, along with other leading VMS applications in the market. Acro’s list of clients comprises the world’s leading organizations including Fortune 500 companies in many industries as well as public sector clients like several state governments. The company has received numerous awards from its clients and industry organizations. Staffing Industry Analysts, an industry think tank, ranks Acro as one of the Largest Staffing Firms in the U.S. HRO Today ranks Acro as one of nation’s leading MSP in its Bakers’ Dozen recognition. Come and join an organization that has been recognized among the Nation’s Best & Brightest Companies to Work for ten years running

SUMMARY 

The Payroll Service Assistant Manager is responsible for working with client users to facilitate the delivery of the temporary pre-identified personnel required by the client. The Payroll Service Assistant Manager will provide responsive and professional service to client users in distributing, monitoring, and managing temporary pre-identified personnel.  The Payroll Service Assistant Manager will work with the client to ensure that all payrolling requisitions are onboarded in a timely manner, providing pricing within the established pricing framework. The Payroll Service Assistant Manager will ensure that (i) the pre-identified personnel will perform work that is classified as an acceptable Workers’ Compensation risk in keeping with Acro’s Worker’s Compensation risk policies and practices, and (ii) Acro’s onboarders take sequential steps in the candidate compliance process (i.e., drug and background screens, work authorization compliance, and general onboarding) in a responsive and timely manner. From time to time, and at certain clients, the Payroll Service Assistant Manager may be required to work with sub-vendors, ICs and/or SOWs. The Payroll Service Assistant Manager will ensure all pre-identified contingent workers comply with client policies and procedures and applicable regulations. The Payroll Service Assistant Manager will be highly proficient in the use of the VMS being used in the MSP program and serve as First Level of VMS support for all users.  

DUTIES & RESPONSIBILITIES 

  • Work daily within Vendor Management Systems (VMS), including Acro’s own XRM System, reviewing customer requisitions and onboarding documents to ensure compliance. 

  • Must maintain a high level of customer service daily by maintaining a continual feedback loop to client users through the VMS, email, or phone regarding activity against their open requisitions. Respond to all client service requests or queries immediately but no later than two business hours. 

  • Manage daily contacts (phone calls, emails, IMs) from the onboarding support staff regarding the pre-identified candidates or other issues pertaining to their assigned workers.  At times, respond to internal contacts regarding contractor needs such as entering time and expenses and other relevant issues. 

  • Maintain a thorough understanding of the candidate onboarding process and job description evaluation for a number of various job categories which may include technical, IT, professional, industrial and other categories required by the specific client.   

  • Promptly update other members of Acro’s payroll program team for client regarding activities affecting the program to ensure all Acro team members are on the same page; such updates can be in the form of timely entry of information or notes in the VMS, or by email, calls or meetings.  

  • Train and assist onboarding on all aspects of the VMS, including submitting contractor profiles, responding to VMS compliance requests, downloading worker time, and other standard staffing operating procedures.  

  • Answer any and all questions regarding the program and how it operates. 

  • When required, perform the following within the VMS:  

  • Extensions 

  • Work Order Revisions 

  • Rate updates 

  • Client Compliance 

  • Analyze and determine pricing for different skill sets when requested by various client representatives. 

  • Audit assignments and purchase orders to ensure they match the bill rates and terms of the specific requisition. 

  • Run a variety of reports out of the VMS on an as-needed basis and be able to understand and explain to others the data provided.  

  • Monitor all business activity within the VMS, including submissions, to ensure the client accepts and confirms them. 

  • Responsible for (i) assessing incoming PRE-ID ATPSG requisitions for Workers' Compensation (WC) risk level and determining if they are workable as outlined by our insurance carriers and Acro’s WC Liaison (currently David McKinney in HR), and (ii) directing all PRE-ID personnel that are not workable within Acro’s WC or other risk parameters to a subcontracted vendor, if any, approved by Acro for hiring such workers. 

  • Serve as a subject matter expert (SME) within ATPSG for assessing WC risk for Recruited ATPSG positions. 

  • Other duties as assigned.  

REQUIRED QUALIFICATIONS 

Education 

  • Bachelor’s degree. Additional years of similar work experience may serve in place of a bachelors. 

Experience  

  • 2+ years’ experience within the staffing industry or other HR related field as a recruiter, human resource generalist or onboarding coordinator.   

Skills 

  • Highly proficient with Microsoft Word, Excel and Outlook.  

  • Superior written and verbal communication skills; should have the ability to communicate with all levels of employees within the client or an associate vendor. 

  • Strong customer service values and abilities.  

  • Ability to multitask in a fast-paced environment. 

  • Ability to professionally negotiate rates and other terms as required.   

  • Ability to effectively develop good relationships with associate vendors, customers, employees, and managers.   

  • Ability to respond effectively to employees, customers, and the associate vendors with excellent customer service skills to produce positive outcomes.  

  • Ability to remain confidential in all phases of the hiring process and throughout the duration of work assignments and maintain a professional appearance and attitude. 

  • Ability to create reports for client review.  

DESIRED QUALIFICATIONS 

Experience 

  • 3-5 years’ experience within the staffing industry as a Payroll Service Coordinator, Recruiting Coordinator, Account Manager or On-Site Representative is desirable. 

PHYSICAL DEMANDS 

  • Frequently sits for long periods of time.  

  • May be required to occasionally lift up to 15 pounds. 

WORK ENVIRONMENT 

  • While performing the duties of this job, the employee will work in an office environment.   

  • The noise level in the work area is usually low. 

  • Great deal of the work is done via the computer / email / reports etc. 

Acro values diversity in our workforce and is an Equal Opportunity and Affirmative Action employer.  Acro is also committed to hiring veterans and offers sponsorship opportunities. 

Company DescriptionFor over four decades, Acro Service Corporation (Acro) has been providing customized workforce solutions to meet the demands of its clients in a continually evolving market. Through its staffing divisions, Acro Blue and Acro Technical and Professional Staffing Group (ATPSG), Acro provides best in class services to meet the contingent labor needs of its clients across multiple labor categories including commercial, manufacturing, financial, information technology, scientific, engineering and others. Acro’s staffing divisions offer contingent labor solutions that include a national account management and recruiting structure servicing Fortune 500 and 1000 clients across North America. Acro supports clients directly and through industry Managed Service Providers (MSP) in every single industry.

Acro also provides total talent solutions in the areas of Managed Service Provider (MSP) solutions utilizing a variety of Vendor Management System (VMS) applications, including Acro’s own VMS, XRM System; Recruitment Process Outsourcing (RPO); Direct Sourcing; Employer of Record (EOR); Independent Contractor Compliance and Engagement; Commercial and Light Industrial temporary labor solutions and, Human Resource Outsourcing (HRO) services.

As an integral part of Acro’s executive leadership team, the Senior Staffing Executive will be instrumental in cultivating new client relationships and expanding existing relationships pertaining to solutions offered by Acro. Come and join an organization that has been recognized among the Best & Brightest Companies to Work for in the Nation seven years in a rowCompany DescriptionFor over four decades, Acro Service Corporation (Acro) has been providing customized workforce solutions to meet the demands of its clients in a continually evolving market. Through its staffing divisions, Acro Blue and Acro Technical and Professional Staffing Group (ATPSG), Acro provides best in class services to meet the contingent labor needs of its clients across multiple labor categories including commercial, manufacturing, financial, information technology, scientific, engineering and others. Acro’s staffing divisions offer contingent labor solutions that include a national account management and recruiting structure servicing Fortune 500 and 1000 clients across North America. Acro supports clients directly and through industry Managed Service Providers (MSP) in every single industry.\r
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Acro also provides total talent solutions in the areas of Managed Service Provider (MSP) solutions utilizing a variety of Vendor Management System (VMS) applications, including Acro’s own VMS, XRM System; Recruitment Process Outsourcing (RPO); Direct Sourcing; Employer of Record (EOR); Independent Contractor Compliance and Engagement; Commercial and Light Industrial temporary labor solutions and, Human Resource Outsourcing (HRO) services.\r
\r
As an integral part of Acro’s executive leadership team, the Senior Staffing Executive will be instrumental in cultivating new client relationships and expanding existing relationships pertaining to solutions offered by Acro. Come and join an organization that has been recognized among the Best & Brightest Companies to Work for in the Nation seven years in a row