Help Desk Analyst
2 months ago
Responsibilities:
• Support the team in managing customer inquiries using Salesforce Platform and other ticketing systems.
• Document ticket progress, regularly update customer records, and ensure the accuracy of the data.
• Identify recurring issues and escalate them appropriately for resolution.
• Support the team in ticket management and provide regular reports on ticket status.
• Undertake administrative tasks as and when required.• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Help Desk Analyst or similar role in customer support.
• Proficiency in Salesforce Platform.
• Experience with ticketing systems.
• Strong knowledge of Microsoft Office Suite.
• Exceptional problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong customer service orientation.
• Willingness to participate in ongoing professional development.
• Ability to work in a team-oriented, collaborative environment.
• Knowledge of ITIL and industry best practices is a plus.
• Ability to work flexible hours, as needed.
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Help Desk Analyst
1 month ago
New York, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst in the Media industry, based in New York, New York. The role involves providing technical support to national and international users in various areas such as software, hardware, network problem resolution, and desktop support. The Help Desk...
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Help Desk Analyst
4 weeks ago
New York, United States Liberty Personnel Services, Inc Full timeJob DescriptionJob DescriptionHelp Desk Analyst85-95k, On-Site NYCLiberty Personnel is working with a Top AM Law Firm seeking a Help Desk Analyst to join their team.This person should be proficient with:Citrix, VPN, iOS, iPad OS technologiesLan, Wan and Network Systems SupportPrinter and Office Computer maintenanceCustomer supportAsset ManagementWhite Glove...
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Help Desk Analyst
4 weeks ago
New York, New York, United States Mitchell Martin Full timeJob Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Mitchell Martin. The successful candidate will provide technical support to our attorneys and business staff, ensuring seamless IT operations and exceptional customer service.Key Responsibilities: Respond to and resolve technical issues via phone, email, and in-person support...
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Help Desk Analyst
1 month ago
New York, United States Mondo Full timeJob Title: Help Desk AnalystLocation-Type: On-site 5 days/week NYCStart Date Is: ASAPDuration: 6-month contractRate: 30-35/hr W2Role Overview:We are seeking an experienced IT Service Desk Specialist to join our client's team. This is an onsite role that requires providing technical assistance and support related to computer systems, hardware, and software....
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Help Desk Analyst
2 months ago
New York, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...
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Help Desk Analyst
4 weeks ago
new york city, United States Mondo Full timeJob Title: Help Desk AnalystLocation-Type: On-site 5 days/week NYCStart Date Is: ASAPDuration: 6-month contractRate: 30-35/hr W2Role Overview:We are seeking an experienced IT Service Desk Specialist to join our client's team. This is an onsite role that requires providing technical assistance and support related to computer systems, hardware, and software....
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Help Desk Analyst
3 weeks ago
New London, Connecticut, United States Della Infotech Full timeJob Title: Help Desk AnalystJob Summary: We are seeking a highly skilled Help Desk Analyst to join our team at Della Infotech. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that their computer systems and software are running smoothly and efficiently.Key Responsibilities:Provide Level 1...
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Help Desk Analyst
2 weeks ago
new york city, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...
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Help Desk Analyst
4 weeks ago
new york city, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...
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Help Desk Specialist
4 weeks ago
New York, New York, United States Mitchell Martin Full timeHelp Desk Analyst Job DescriptionOur client, a leading NYC-based law firm, is seeking a skilled Help Desk Analyst to provide technical support to their attorneys and business staff.Key Responsibilities:Provide timely and effective technical support to end-users via phone, email, and in-person.Troubleshoot and resolve hardware and software issues, including...
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Help Desk Analyst
2 weeks ago
New York, NY, United States The Phoenix Group Full timeOur client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...
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Help Desk Specialist
4 weeks ago
New York, New York, United States Gotham Technology Group Full timeJob Title: Help Desk AnalystJob Summary:We are seeking a skilled and customer-focused Help Desk Analyst to join our IT team at Gotham Technology Group. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure efficient resolution of IT-related problems.Key Responsibilities:Provide Technical...
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Senior Help Desk Analyst
6 months ago
New York, United States TEKConn Services Inc. Full timeAre you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of...
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Help Desk Support Specialist
4 weeks ago
New York, New York, United States The Phoenix Group Full timeHelp Desk Analyst PositionThe Phoenix Group Advisors is seeking a skilled Help Desk Analyst to provide exceptional technical support to our clients. As a key member of our IT team, you will be responsible for resolving technical issues, providing training, and ensuring seamless document production software operations.Key Responsibilities:Provide timely and...
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Help Desk Support Specialist
4 weeks ago
New York, New York, United States A-Line Staffing Solutions Full timeJob Summary:The Help Desk Analyst provides 1st level Service Desk support for over 12,000 PC/Mac end-users located throughout the country, as well as international users. This role is responsible for delivering technical customer support over the phone in a call center environment, making a distinction between level 1 and level 2 end-user problems.Key...
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Help Desk Support Specialist
3 weeks ago
New York, New York, United States Mitchell Martin Full timeJob Summary Mitchell Martin is seeking a skilled Help Desk Analyst to provide technical support to our attorneys and business staff. The ideal candidate will have strong knowledge of Microsoft products and other IT systems, especially those used in law firms.Key Responsibilities Respond to telephone calls, emails, and personnel requests for technical...
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Service Desk Analyst
3 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob SummaryNYC Health + Hospitals is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2. You will also provide a single point of contact for Service Desk activities, for...
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Help Desk Administrator
4 weeks ago
New York, United States RightClick Full timeOne of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Help Desk Administrator who will be responsible for providing advanced technical assistance and resolving...
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Help Desk Administrator
4 weeks ago
New York, United States RightClick Full timeOne of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Help Desk Administrator who will be responsible for providing advanced technical assistance and resolving...
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Service Desk Analyst
1 month ago
New York, United States Michael Page International Full timeThe Service Desk Analyst is the first point of contact between end-users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate specialist support...