Help Desk Analyst

1 month ago


New York, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst in the Media industry, based in New York, New York. The role involves providing technical support to national and international users in various areas such as software, hardware, network problem resolution, and desktop support. The Help Desk Analyst will be instrumental in ensuring smooth operations and effective problem resolution in a call center environment.

Responsibilities:

• Provide first-level support to PC/MAC end users, ensuring efficient resolution of all queries and issues.
• Guide users through step-by-step solutions in a call center environment to troubleshoot technical issues.
• Escalate complex issues to Desktop Technicians or Network Engineers as necessary.
• Maintain a cooperative working relationship with all users and demonstrate sensitivity to a diverse user population.
• Support the processing of customer credit applications and maintain accurate customer credit records.
• Provide support for publishing and other business-specific systems.
• Leverage skills in Active Directory, Deskside Support, and Consumer Electronics to provide effective customer support.
• Utilize knowledge of Adobe products like InDesign, Photoshop, Illustrator, and Acrobat for problem resolution.
• Handle troubleshooting of printing issues and manage font management software UTC.
• Demonstrate exceptional oral and written communication skills in all interactions.
• Stay updated with new computer technology to deliver effective support.• Proven experience in a help desk analyst role within the media industry
• Exceptional ability to troubleshoot and resolve technical issues
• Experience in call center customer service
• Proficient in Active Directory and Deskside Support
• Knowledge of consumer electronics and printing
• Strong customer support skills
• Proficient in Windows OS, Adobe Illustrator, Adobe Creative Cloud, and Photoshop
• Experience with desktop hardware and application development
• Proficient in Adobe InDesign, Computer Hardware, and Peripheral Equipment
• Familiarity with PC OS and Voice technologies
• Proven problem resolution skills
• Experience with Mac computers and system administration
• Knowledge of printer hardware
• Excellent written communication skills
• Proficiency in Mac OS.
  • Help Desk Analyst

    2 months ago


    New York, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team located in New York, New York. In this role, you will be instrumental in supporting our team in managing customer inquiries and maintaining customer records. This role offers a short term contract employment opportunity and is based in a dynamic workplace...

  • Help Desk Analyst

    4 weeks ago


    New York, United States Liberty Personnel Services, Inc Full time

    Job DescriptionJob DescriptionHelp Desk Analyst85-95k, On-Site NYCLiberty Personnel is working with a Top AM Law Firm seeking a Help Desk Analyst to join their team.This person should be proficient with:Citrix, VPN, iOS, iPad OS technologiesLan, Wan and Network Systems SupportPrinter and Office Computer maintenanceCustomer supportAsset ManagementWhite Glove...

  • Help Desk Analyst

    4 weeks ago


    New York, New York, United States Mitchell Martin Full time

    Job Summary:We are seeking a highly skilled Help Desk Analyst to join our team at Mitchell Martin. The successful candidate will provide technical support to our attorneys and business staff, ensuring seamless IT operations and exceptional customer service.Key Responsibilities: Respond to and resolve technical issues via phone, email, and in-person support...

  • Help Desk Analyst

    1 month ago


    New York, United States Mondo Full time

    Job Title: Help Desk AnalystLocation-Type: On-site 5 days/week NYCStart Date Is: ASAPDuration: 6-month contractRate: 30-35/hr W2Role Overview:We are seeking an experienced IT Service Desk Specialist to join our client's team. This is an onsite role that requires providing technical assistance and support related to computer systems, hardware, and software....

  • Help Desk Analyst

    2 months ago


    New York, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...

  • Help Desk Analyst

    4 weeks ago


    new york city, United States Mondo Full time

    Job Title: Help Desk AnalystLocation-Type: On-site 5 days/week NYCStart Date Is: ASAPDuration: 6-month contractRate: 30-35/hr W2Role Overview:We are seeking an experienced IT Service Desk Specialist to join our client's team. This is an onsite role that requires providing technical assistance and support related to computer systems, hardware, and software....

  • Help Desk Analyst

    3 weeks ago


    New London, Connecticut, United States Della Infotech Full time

    Job Title: Help Desk AnalystJob Summary: We are seeking a highly skilled Help Desk Analyst to join our team at Della Infotech. The successful candidate will be responsible for providing top-notch technical support to our clients, ensuring that their computer systems and software are running smoothly and efficiently.Key Responsibilities:Provide Level 1...

  • Help Desk Analyst

    2 weeks ago


    new york city, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...

  • Help Desk Analyst

    4 weeks ago


    new york city, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...

  • Help Desk Specialist

    4 weeks ago


    New York, New York, United States Mitchell Martin Full time

    Help Desk Analyst Job DescriptionOur client, a leading NYC-based law firm, is seeking a skilled Help Desk Analyst to provide technical support to their attorneys and business staff.Key Responsibilities:Provide timely and effective technical support to end-users via phone, email, and in-person.Troubleshoot and resolve hardware and software issues, including...

  • Help Desk Analyst

    2 weeks ago


    New York, NY, United States The Phoenix Group Full time

    Our client, a prestigious law firm, is seeking a Helpdesk Analyst to join their team! On-site , 1-9pm shift.Key Responsibilities:Handles telephone calls, emails, and personnel requests for technical support.Accurately records all Help Desk calls into the call tracking system with complete details.Offers support to end users on various issues, identifying,...

  • Help Desk Specialist

    4 weeks ago


    New York, New York, United States Gotham Technology Group Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a skilled and customer-focused Help Desk Analyst to join our IT team at Gotham Technology Group. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure efficient resolution of IT-related problems.Key Responsibilities:Provide Technical...


  • New York, United States TEKConn Services Inc. Full time

    Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part of...


  • New York, New York, United States The Phoenix Group Full time

    Help Desk Analyst PositionThe Phoenix Group Advisors is seeking a skilled Help Desk Analyst to provide exceptional technical support to our clients. As a key member of our IT team, you will be responsible for resolving technical issues, providing training, and ensuring seamless document production software operations.Key Responsibilities:Provide timely and...


  • New York, New York, United States A-Line Staffing Solutions Full time

    Job Summary:The Help Desk Analyst provides 1st level Service Desk support for over 12,000 PC/Mac end-users located throughout the country, as well as international users. This role is responsible for delivering technical customer support over the phone in a call center environment, making a distinction between level 1 and level 2 end-user problems.Key...


  • New York, New York, United States Mitchell Martin Full time

    Job Summary Mitchell Martin is seeking a skilled Help Desk Analyst to provide technical support to our attorneys and business staff. The ideal candidate will have strong knowledge of Microsoft products and other IT systems, especially those used in law firms.Key Responsibilities Respond to telephone calls, emails, and personnel requests for technical...

  • Service Desk Analyst

    3 weeks ago


    New York, New York, United States NYC Health Hospitals Full time

    Job SummaryNYC Health + Hospitals is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2. You will also provide a single point of contact for Service Desk activities, for...


  • New York, United States RightClick Full time

    One of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Help Desk Administrator who will be responsible for providing advanced technical assistance and resolving...


  • New York, United States RightClick Full time

    One of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Help Desk Administrator who will be responsible for providing advanced technical assistance and resolving...

  • Service Desk Analyst

    1 month ago


    New York, United States Michael Page International Full time

    The Service Desk Analyst is the first point of contact between end-users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible or alerting and/or escalating them to the appropriate specialist support...