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Multi-Specialty Front Desk Manager

2 months ago

Rego Park, United States Village Med & Rehabilitation Full time
Job DescriptionJob Description

Village Med & Rehabilitation/ Village Physical therapy & Chiropractic is searching for a dynamic individual to join our team as a Multi-Specialty Front Desk Manager at our location. Details about this exciting position are as follows:

Position Summary: This position is responsible for the management of front desk associates, assisting doctors and staff with administrative processes, and performing the duties of a front desk associate.

Responsibilities/Accountabilities:

  • Provides leadership to a team of front desk associates and insurance specialists, as well as training for new hires and changes in policy/procedure.
  • Meet and greet patients, schedule appointments , and answer phones.
  • Communicate with payors to verify patient eligibility.
  • Schedule diagnostic testing of patients such as X-ray, MRI.
  • Ensures that employees have the resources, tools, and training needed to perform their duties.
  • Manages the performance of staff, including evaluations, disciplinary action, and terminations.
  • Performs the role of front desk associate or insurance specialist when staffing needs require.
  • Answers patient questions and responds or resolves patient concerns or frustrations.
  • Maintains cleanliness and professional appearance of the front office area of the clinic.
  • Adheres to organizational policy with particular attention to standards of conduct and to confidentiality as it relates to HIPAA.
  • Assists site manager with supervisory responsibilities for the front desk team, as well as process improvement initiatives and changes regarding insurance, company policies, etc.
  • Performs other tasks as instructed by manager or physician.

Education, Experience, Certifications Required:

  • A high school diploma or GED required. Associate or Bachelor’s degree a plus.
  • Previous supervisory and team management experience required.
  • 2 years of previous front desk manager or front desk supervisor experience is preferred
  • Previous experience with EMR desired.
  • Excellent leadership, management, and team building skills
  • Must have strong verbal and written communication skills
  • Experience working in a medical office, preferably in a supervisory role
  • Familiarity with medical terminology

Knowledge, Skills and Abilities:

  • Excellent customer service skills.
  • Knowledge of medical billing and insurance related to physical therapy, chiropractic and pain management.
  • Ability to establish and maintain effective working relationships with patients, staff and physicians.
  • Great telephone etiquette and ability to speak clearly.
  • Excellent written and verbal communication skills.
  • Great attention to detail and organizational skills.
  • Team-oriented work ethic.
  • Ability to work in a fast-paced office setting.
  • Bilingual a plus
  • Medical Assistant