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![West Houston Assistance Ministries Inc](https://media.trabajo.org/img/noimg.jpg)
Bilingual Interviewer
3 months ago
The Bilingual Interviewer's primary responsibility is to provide comprehensive case management services to clients, ensuring their needs are met effectively and efficiently. Fluency in Spanish is essential for effective communication with our diverse clientele. Responsible for assessing clients' needs, coordinating services, advocating for them, and maintaining accurate records and data. Must be committed to removing client barriers by identifying critical resources through WHAM programs and partnerships. Help clients navigate the WHAM journey and promote the client’s ability to become self-sufficient.
Education/Experience
High school diploma or equivalent. 1-3 years of experience in a related field
Skills/Abilities
Must possess a strong customer service background. Exceptional customer service. Demonstrates cultural competency and sensitivity to client and employee needs. Maintains professional boundaries, appearance, and personal conduct at all times. Excellent communication skills, including responding to clients with patience, objectivity, and a nonjudgmental attitude. Ability to interact with clients in a friendly, helpful, and courteous manner. Ability to enforce policies, resolve conflict, and assist with client altercations and crisis episodes. Ability to establish and maintain effective working relationships with staff and management. Ability to communicate clearly and effectively between all staff competencies and positions. Ability to handle sensitive material, in doing so, maintaining confidentiality at all times. Knowledge of Google Sheets and Microsoft Office programs. Bilingual English/Spanish is required.
Company DescriptionWest Houston Assistance Ministries Inc is a charitable organization providing short-term assistance for those in need, such as rent, utilities, clothing, medical, food and other emergency needs.Company DescriptionWest Houston Assistance Ministries Inc is a charitable organization providing short-term assistance for those in need, such as rent, utilities, clothing, medical, food and other emergency needs.