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Client Success Manager

2 months ago

Spring, United States RPM Physical Therapy Full time
Job DescriptionJob Description

 

Client Success Manager / Lead Front Desk / Schedule Manager

RPM Physical Therapy, The Woodlands, TX

The ideal candidate is a high-energy individual with excellent organizational skills, strong attention to detail, and the ability to communicate effectively in both written and verbal communications.

MUST HAVE A COVER LETTER TO MOVE FORWARD - Include your top 3 skills.

About RPM

RPM Physical Therapy - The Woodlands offers a unique work environment providing patients with the utmost attention to care and rehabilitation. We are a tight-knit team that loves our patients/clients and is always striving to improve ourselves, enhance our skills, and continue our learning for the betterment of those whom we serve.

A great company with future visions of changing the physical therapy space, and offering a different and more effective way of getting people out of pain

Responsibilities are but not limited too:

  • Field inbound calls and route them to the appropriate internal parties as needed
  • Check clients in and out
  • Handle client packages
  • Coordinate with clients to reschedule as needed
  • Gather information when clients' needs are not being met by the team, communicate with the appropriate parties to ensure problems are addressed
  • Maintain and enhance client relationships
  • Assist with new client account setups
  • Ability to multi-task and handle complex issues with clients with care and understanding  

**This is a full-time position requiring availability from 8-5 pm M-F** 

About our Clinic:

We are a fast growing manual therapy clinic in The Woodlands, Tx. We are NOT your typical therapy practice, we get the best results for our clients and we invest in the growth and development of our team through education and mentorship. We are not running from treatment room to treatment room, all sessions are 1 on 1 with a licensed Physical Therapist. We have a full gym at our disposal and trainers to transition our graduated clients to for the continuum of care. We schedule 1 hour with each patient giving us time to do manual therapy, rehab and strength training. We do this because we believe this is the model for true patient-centered care.

RPM Physical Therapy is a one on one, orthopedic, manual therapy based clinic that has been open for 5 years. Our patient population primarily consists of patients 35 + and up with a history of chronic pain, failed surgeries, and those focused on living an active, mobile lifestyle for the rest of their lives. That being said, we treat patients as young as 11 and as old as 92, athletes and non-athletes with a variety of orthopedic related injuries including post-surgical rehabilitation but primarily focused on avoiding surgery.

On top of offering physical therapy and mobility services we are a fully equipped personal training gym as well. Once our clients transition out of physical therapy and are in need of routine, challenging, safe exercises we line them up with one of our personal trainers who are overseen by our own Physical Therapists.

Your Role:

This is an integral role in our facility, you are the first and last person they see. A positive, problem-solving attitude is needed everyday. Client interactions, gathering information to help us address their needs and anticipating the needs of clients is something you must excel at today or see as a valuable skill to develop. 

We work as a team and we invest in our teammates. High challenge, high support environments is where growth happens, if you are interested in working hard and learning new skills then you could be a great fit. We are growing quickly and this is a role that is intended to grow with the development of high value skills. 

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