Customer Success Manager- Houston/Dallas TX

3 weeks ago

Spring, United States Veriforce Full time

Veriforce, LLC is a recognized leader in delivering supply chain risk management and compliance solutions that help bring workers home safely each day. The company is the result of the combination of PEC Safety and Veriforce in the US (May 2019) and ComplyWorks in Canada (August 2020). Now united as Veriforce LLC, the company dominates the North American oil and gas sector and has a growing footprint in Telecom, Facilities Management, Industrial Manufacturing, Ports and Airports, and Renewable Energy. The company's SaaS-based contractor management and compliance software solutions, along with its standardized safety training programs and library of over 400 training courses empower 800 leading companies in 120 countries with over 50,000 contract services firms deploying millions of workers to mitigate risk and optimize performance. The company has 320 employees across four global offices and is headquartered in The Woodlands, Texas.

Veriforce blends leading edge software and deep domain experience to drive operational efficiency and effectiveness. It is this combination of technology and expertise that ensures their clients maintain compliance, perform well, and stay safe in the field.

Veriforce's mission is to help bring workers home safe from high-hazard jobs. Veriforce accomplishes this through comprehensive, integrated, and market leading solutions that combine innovative technology, industry know-how, best in class training, and the largest industry network to create unparalleled value and support.

The Role You'll Play:

The Customer Success Manager is responsible for building and maintaining customer relationships to ensure customer retention and growth. This individual will work with a range of different client types, complexities, and systems to support and enrich the overall client experience. This individual is a great team player who is proactive and flexible in a diverse and fast-paced environment.

Your Core Responsibilities Will Be:

  • Track and own all assigned aspects of a customer's life cycle journey including: new implementations, health metrics, customer satisfaction, growth/expansion opportunities, etc.
  • Provide continued proactive/reactive client support through various methods including: phone calls, emails, virtual/in-person meetings, webinars, conferences, etc.
  • Manage cross-functional initiatives and external projects or requests simultaneously, ensuring that Veriforce meets or exceeds customer expectations.
  • Ensure customer value by hosting value based conversations, mining accounts for value added services and understanding/working towards the client's objectives.
  • Track and meet assigned targets and KPIs for profitable revenue generation and strategic objectives
  • Communicate with customers, members, and employees to increase loyalty and retain customer's business.
  • Engage clients to recommend new products/solutions by regularly reviewing accounts for customer growth/expansion opportunities
  • Works with systems/databases on a daily basis, providing SaaS (software as a service) support
  • Act as a point of contact for customer complaints and escalate issues as appropriate
You'll Bring These Attributes to the Table:
  • Strong customer service skills including; positive attitude, consistency, customer-first mindset, professionalism, and efficiency
  • Strong verbal and written communication skills
  • Ability to apply product knowledge when recommending services
  • High attention to detail with a focus on quality
  • Organizational and multitasking skills
  • Proficient at problem solving and comfortable with resolving conflicts
  • Experience working with G-Suite, Zoom, SalesForce and Excel
Here are just a few of the great reasons you should join our team
  • We are mission-focused and mission-driven to help bring worker home safe every day. Our training products and compliance platform help keep workers safe.
  • Work with a global team We have colleagues and customers across North America and overseas.
  • Veriforce is a great place to work Our leaders and teams cite culture as one the top reasons this is a great place to work.
  • Veriforce provides
    • 100% paid employee medical and dental insurance
    • Monthly contributions to Health Savings Accounts
    • A 401(k) match that is immediately fully vested
    • Outstanding time off benefits
    • Paid time off for volunteer activities
    • Remote work


All job offers will be contingent on successful completion of a drug screen and background check.

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