Technical Support Engineer

2 weeks ago

Austin, United States Russell Tobin Full time
Job DescriptionJob Description

Job Title: Technical Support Engineer (Adobe Commerce)

Location: Austin, TX

Duration: 6 Months Plus

Pay Range: $35-$45/hr on W2 Depends on Experience

Adobe Commerce Technical Support Engineer

Duties:

  • The first point of contact for customers concerns relating to technical issues with the Magento E-commerce application.
  • Customers advocate and represent their needs with internal product and engineering teams.
  • Provide timely response/resolution to technical, product and cloud infrastructure inquires.
  • Provides resolutions within established Service Level Agreement Guidelines.
  • Trouble-shoot/qualify cases before advancing it to engineering.
  • Answer questions regarding product functionality and usage.
  • Work high priority technical incidents and critical outages.
  • Product content creation (KB articles, whitepapers, forum participation).
  • Provide knowledge transfer sessions to help reduce critical issues into Adobe.

Skills:

  • 5+ years of experience in an enterprise software or cloud support environment.
  • Understanding of modern web technologies and relationships between them
  • Linux, Apache, MySQL, PHP, NGINX, Redis, DNS, CDN and SSL.
  • Experience troubleshooting web application and performance issues.
  • Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in depth reviews.
  • Strong knowledge of the Linux command line.
  • Relational database skills: Familiarity with MySQL and database queries.
  • Familiarity with programming/scripting languages such as PHP, Node.js, Perl, Java and Python.
  • Familiarity of Magento Commerce, or any other eCommerce Platforms (Support, Site Development or QA role).
  • Strong organizational and time management skills including multi-tasking and prioritizing job duties.
  • Proficient in technical problem-solving methodologies.
  • Ability to adapt and change in a dynamic environment.
  • Excellent (oral and written) communication skills in English.
  • Available for on-call rotation, work off hours, holiday and weekend hours as required.

Education:

No requirements

Skills Required

Required

  • SITE DEVELOPMENT
  • QA
  • PROBLEM-SOLVING
  • MAGENTO
  • TECHNICAL SUPPORT

Additional

  • TROUBLE-SHOOT
  • MYSQL
  • PHP
  • SERVICE LEVEL AGREEMENT
  • LINUX
  • CONTENT DISTRIBUTED NETWORK
  • DATABASE
  • RELATIONAL DATABASE
  • NGINX
  • CONTENT CREATION
  • DNS
  • REDIS
  • APACHE
  • CDN
  • SSL

Benefits Info

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#CB
#LI-SK1

Company DescriptionRussell Tobin is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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