Technology Services Support Engineer

Found in: Appcast US C2 - 3 weeks ago

Austin, United States TransPerfect Full time

*Preferred location: Austin, Texas & Boulder, Colorado

The position is open to other locations in the US where we have an office.

Who We Are:

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

Translations.com is a world leader in website localization, software localization, GMS (Globalization Management System) software products, and enterprise-level, professional translation services. Our translation solutions allow a diverse array of clients to deliver local language products, services, applications, training, and content in a culturally appropriate manner.

The GlobalLink Technology Services Engineering team provide our customers and internal teams with excellent technical assistance on the GlobalLink suite of products.

What You Will Be Doing:

  • Build advanced understanding of GlobalLink technologies
  • Monitor and respond to user queries via the ticketing system
  • Troubleshoot technical issues related to GlobalLink products
  • Manage and generate licenses for some GlobalLink applications
  • Work in collaboration with our development team and product owners reporting bugs and tracking issues in the ticketing platform
  • Document issues internally for future reference using existing templates
  • Post and maintain information related to GlobalLink, customer requirements, or support procedures on the Intranet
  • Train and guide less experienced colleagues on GlobalLink and other applications
  • Assist in creating training materials for new and existing software and procedures
  • Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Who We Are Looking For:

  • Bachelor´s Degree in Computer Sciences or equivalent professional experience in a similar position
  • Experience in technical support and bug reporting tools, identifying, documenting and tracking support issues and defects
  • Excellent oral and written communication skills in English
  • Ability to promptly answer support-related email, phone calls and other electronic communications
  • Excellent skills with Windows
  • Interpersonal skills, enjoys working with people and being part of a team
  • Ability to follow procedures to meet deadlines
  • Self-motivated, detail-oriented and organized
  • Ability to self-learn new technologies and skills based on documentation, eLearning, and simulated test scenarios

DESIRED SKILLS AND EXPERIENCE

  • Previous experience in or knowledge of Localization Engineering
  • Working knowledge of and experience in writing and executing test scripts and understanding software testing methodologies
  • Experience with Corrective and Preventive Action processes
  • Mac OS, Unix and Linux knowledge

Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you All departments offer career growth and development that can combine your skills, interests and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

Translations.com offers a comprehensive benefits package including: medical, dental, vision, 401k, paid time-off, company sponsored life insurance, long term disability, flexible spending account options, and a pro-active and accessible HR department that focuses on the staff’s health and happiness.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

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