Group Manager

6 days ago

Troy, United States Midland Credit Management Full time
Job DescriptionJob Description

Responsible for the day-to-day operations and management of a skip tracing team. Will lead overall production, production quality, employee development and engagement, and performance management and coaching.  Reinforces company goals, policies, practices, and values.

 

RESPONSIBILITIES

Mentor, manage, and coach team members to drive consistent achievement of operational goals; track performance through monitoring, analysis, and observation.

 

Manage team's performance with quality metrics to achieve company and departmental goals by proactively monitoring daily, weekly, and monthly operational statistics and reporting trends and variances to identify and resolve issues that could negatively impact production commitments or service levels.

 

Identify opportunities for process improvement in operational and company procedures by working across departments, sites, and global initiatives.  Strategize, coordinate, and implement improvements to enhance the overall employee experience.

 

Anticipate the needs of employees and the business to deliver strong business results.  May lead key projects, as assigned.

 

Inform management of potential trends, issues, and opportunities. Partner with leadership in resolving issues by acting as a subject matter expert through the demonstration of technical and cultural knowledge. Ensure appropriate Quality Controls are in place and effective.

 

Train and develop the skip tracing team members to enhance individual and department performance/productivity and employee engagement.  Will also on-board new Group Managers.

 

 

MINIMUM REQUIREMENTS

 

EDUCATION:  High School Diploma

EXPERIENCE:  3-5 years’ experience in leading people in high pace competitive environment or equivalent education and experience

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Proficient in MS Office Suite
  • Skilled in process mapping
  • Skilled in data interpretation and analysis
  • Strong people leadership and interpersonal skills
  • Ability to communicate openly and honestly
  • Ability to motivate through appropriate messaging
  • Ability to motivate and deliver in a fast-paced high-performance environment
  • Ability to influence employees and stakeholders
  • Ability to lead by example while maintaining a positive and professional outlook

 

PREFERRED QUALIFICATIONS

 

EDUCATION:  Bachelor's

EXPERIENCE:  5-7 years’ experience in Financial Services, Call Center and/or legal production background

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

  • Advanced knowledge of Excel
  • Familiarity with legal processes
  • Lean/Six Sigma significant leadership skills
Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.Company DescriptionWe are more than the market leader in portfolio purchasing and recovery in the United States – we’re a powerful voice that has shaped an industry by focusing on pro-consumer practices from our offices around the world. We believe that great results and consumer respect go hand-in-hand. By partnering with our consumers and making credit more accessible, we create pathways to economic freedom and restore their financial health. Since we first opened our doors in 1953, we have transformed our business through innovations, advanced analytics, new technology and thought leadership. We’ve built an energized, fun environment that’s filled with life. The work we do has helped millions of people recover from their financial difficulties and rebuild their lives.

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