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Front Desk Coordinator

1 month ago

New Carrollton, United States Saqoyahs Beauty Bar, LLC Full time
Job DescriptionJob Description

 

We offer Full-Time/ Part-Time

1. **Customer Service:**

- Greet clients warmly and ensure a positive experience from the moment they enter the salon.

- Manage client inquiries, appointments, and provide information on lash services.

- Address client concerns or issues with professionalism and a customer-centric approach.

 

2. **Appointment Scheduling:**

- Efficiently schedule and confirm client appointments, considering service duration and staff availability.

- Coordinate with lash technicians to optimize appointment calendars and minimize downtime.

 

3. **Administrative Duties:**

- Maintain organized client records, ensuring accuracy and confidentiality.

- Handle cash transactions, process payments, and generate receipts.

- Manage inventory of retail products, ensuring stock availability.

 

4. **Communication:**

- Effectively communicate with lash technicians to ensure a smooth flow of appointments.

- Handle phone and email correspondence promptly and professionally.

 

5. **Upselling and Cross-selling:**

- Promote salon products and services, contributing to revenue growth.

- Provide clients with information on aftercare products and lash maintenance.

 

6. **Maintaining Salon Ambiance:**

- Keep the reception area and front desk tidy and inviting.

- Ensure a clean and organized appearance throughout operational hours.

 

7. **Training and Development:**

- Train new front desk staff on salon procedures, customer service standards, and software usage.

 

8. **Problem Resolution:**

- Address and resolve conflicts or issues arising at the front desk promptly and diplomatically.

- Escalate complex matters to higher management when necessary.

 

9. **Compliance:**

- Ensure compliance with health and safety regulations.

- Stay informed about the latest trends and products in the lash industry.

- Other duties as assigned.

 

 

Company DescriptionSaQoyah’s Beauty Bar specialize and provide the quality of eye care enhancement services to our clients. We offer consultation prior to performing eye care services and provide aftercare instructions to ensure our clients maintain healthy lashes.

Our products are handmade offering our clients a variety of lash set(s) from Classic Minks to the Urban Wispy look giving our clients a matte finishing touch making sparse lashes look full and the desired look at a reasonable price. We offer specialize services in Lash Extensions, Micro-Shading/Micro-Blading, Waxing, Lash Trainings (in-person) and virtual trainings.

We have expanded our brand making our products available for on-line purchases for shipping and local pickup, and a retail store accessible to our customers in the DMV area.Company DescriptionSaQoyah’s Beauty Bar specialize and provide the quality of eye care enhancement services to our clients. We offer consultation prior to performing eye care services and provide aftercare instructions to ensure our clients maintain healthy lashes. \r
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Our products are handmade offering our clients a variety of lash set(s) from Classic Minks to the Urban Wispy look giving our clients a matte finishing touch making sparse lashes look full and the desired look at a reasonable price. We offer specialize services in Lash Extensions, Micro-Shading/Micro-Blading, Waxing, Lash Trainings (in-person) and virtual trainings.\r
\r
We have expanded our brand making our products available for on-line purchases for shipping and local pickup, and a retail store accessible to our customers in the DMV area.