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Call Center Representative
2 months ago
We are seeking a skilled Customer Service Representative (Call Center experience) to join our client’s team, one of the US’s largest Security companies.
Job description
Qualifications:
- Experience:
- Call center experience preferred.
- Sales experience preferred.
- Retention experience preferred.
Skills:
- Basic knowledge of computer applications.
- Excellent problem solving and communication skills.
- Strong listening skills used to conduct needs analysis.
- Ability to multi-task while speaking to prospects.
- Equipment will be provided by ADT, however all Candidates must have:
- Internet Service (cannot connect via Wi-Fi - Must be hardwired)
- Minimum 25mbps upload and 25mbps download. (Run internet speed test at www.speedtest.net to confirm)
- Availability to work a schedule that ends no later than 10pm eastern time.
- A dedicated space free of background noise and interruptions.
Responsibilities:
THIS IS A REMOTE POSITION Possible Temp to Perm role. Bi-Weekly Bonus Potential.
- Candidates residing on following states, are welcome: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin and Wyoming.
- Relo Qualifier Role - Position Summary:
- Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to qualify sales opportunities and schedule sales appointments with our ADT Field employees.
- Answer new and existing customer phone calls while following qualifying processes.
- Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
- Consultatively work with customers to identify sales opportunities by gathering information, determining needs and scheduling field sales appointments.
Comments/Special Instructions
About Our Client
Our client is one of the largest Security service companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.
About Akorbi
Akorbi is a group of companies, based in Dallas, Texas, that provides enterprise solutions that empower organizations to succeed in the global economy. Our customizable solutions include comprehensive workforce solutions, multilingual contact centres with business process outsourcing capabilities, interpretation, and localization services.
Akorbi is the 13th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization. Our founders have been featured in The American Dream on the Bloomberg channel, as well as in several notable publications, including Forbes, Inc. Magazine, TIME, Fortune, and Google+.
Company DescriptionOur client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.Company DescriptionOur client is one of the largest technology companies in the world. They are looking for the best, brightest talent available and have tasked Akorbi with helping them find it.
