Call Center Agent

1 month ago


Jacksonville, United States Icon V Full time
Job DescriptionJob Description

Job Title: Call Center Agent

Company: Icon V


Location: Jacksonville, FL

About Icon V:

Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.

Icon V is currently seeking enthusiastic and motivated individuals to join our team as Call Center Agents in Jacksonville, FL. As a Call Center Agent, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service, and promoting our products and services. This position offers a great opportunity for individuals who are passionate about customer interaction and enjoy working in a dynamic environment.

Responsibilities

  • Answer incoming calls from customers in a professional and courteous manner.
  • Assist customers with inquiries, product information, and issue resolution.
  • Make outbound calls to follow up with customers, schedule appointments, or conduct surveys.
  • Provide accurate information about products, services, and promotions.
  • Input customer data and update records in the company's database.
  • Meet or exceed individual and team targets for call volume, sales, and customer satisfaction.
  • Follow company policies and procedures for call handling and quality assurance.
  • Collaborate with team members and supervisors to achieve departmental goals.

Requirements

  • High school diploma or equivalent.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Ability to multitask and navigate computer systems efficiently.
  • Positive attitude and willingness to learn.
  • Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities

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