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Intake Specialist | Call Center

3 months ago

Jacksonville, United States Farah & Farah, P.A. Full time

Overview:

We are seeking a detail-oriented and empathetic Intake Call Center Representative to join our team. In this role, you will be the first point of contact for potential clients seeking legal assistance. Your primary responsibility will be to conduct initial intake interviews over the phone, gather essential information about their legal issue, and assess the viability of their case. The ideal candidate will possess excellent communication skills, a compassionate demeanor, and the ability to handle sensitive information with discretion and professionalism.

This position is a PART TIME, WEEKEND SHIFT with working hours of 8PM-8AM on Saturday and Sunday.

Responsibilities:
  • Report for scheduled shift on time, with phone on ready to answer calls
  • Respect clients dignity and confidentiality
  • Data entry/ typing information into a computer and multiple data basis
  • Attention to detail
  • Process paperwork for new clients efficiently and in accordance with protocols
  • Obtain pertinent information from new clients by asking them to complete interviews courteously and professionally
  • Answer and screen inquiry calls and emails from prospective clients
  • Collect data to help with admission
  • Ensure that all intake forms are properly signed and filled out
  • Communicate with other team members constructively in order to reduce conflict and enhance the resolution of issues
  • Follow protocol set forth in department memos, both verbally and written
  • Follow standard set forth by the Florida Bar Association
Qualifications:
  • 2+ years of previous customer service, sales or hospitality experience is highly preferred
  • Ability to empathize with clients
  • High volume, fast paced environment
  • Ability to communicate in English both verbally and in writing

Benefits:

  • Not offered for Part-time employees

Schedule:

  • 12-hour shift
  • Night shift
  • Weekends only
  • Remote

Equal Opportunity Statement

Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.