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Help Desk-III

2 months ago

Madison, United States Serigor Inc. Full time
Job DescriptionJob DescriptionJob Title: Help Desk-III (Hybrid)
Location: Madison, WI
Duration: 1+ Months

Job Description:
Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.
 
  • Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
  • Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.
  • Requires at least 3 years of experience in the field.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.   

Top Skills & 2-3 Years of Experience:
  • Windows 11
  • Microsoft O365
  • Intune
  • Apple and Android mobile phone support

Nice to Have:
  • Cherwell
  • Scripting and automation
  • Microsoft Teams/Intune.

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