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Customer Service Specialist

4 months ago

Ankeny, United States Midwest Petroleum Equipment LLC Full time
Job DescriptionJob Description

CUSTOMER SERVICE SPECIALIST

Pay: $18-$24

Location: Des Moines (Ankeny), IA


A few years ago, retail gas stations and private fuel system operators didn't have many options when it came to building or repairing their petroleum equipment. That's when Midwest Petroleum Equipment stepped in to shake things up. By providing timely customer service, unprecedented industry experience and an unwavering commitment to excellence, MPE has expanded to six branch office locations and now employs more than 120 awesome people. We are looking to continue to grow our team.


The Ankeny office of Midwest Petroleum Equipment is looking for Customer Service Specialists. This position will be responsible for answering incoming phone calls while providing top-notch customer service and assisting our Service Operations team.


Applicants must be self-starters that can operate independently with minimal supervision. The perfect candidate is the kind of person who is friendly and helpful on the phone, willing to learn the ins and outs of the petroleum equipment industry and enjoys a fast-paced work environment. We also need to find someone with a good sense of humor who wants to grow with a company that takes care of its employees.


RESPONSIBILITIES:

· Answering all incoming phone calls to MPE.

· Communicating with customers to collect information for service tickets and entering information into the software system for the Service Operations team to dispatch.

· Routing calls to staff as needed and working closely with others to resolve issues.

· Monitoring and updating customer service portals as needed.

· Initiating commissioning and warranty paperwork to vendors.

· Additional duties as needed.


QUALIFICATIONS:

· Experience in a similar role or possession of transferrable skills required.

· Proven ability to provide excellent customer service.

· Willingness to learn terminology and processes of the industry.

· High level of attention to detail and urgency.

· At least 21 years of age.

· High school diploma or GED required. College degree preferred.

· Valid driver’s license and good driving record required.


BENEFITS & PERKS:

· Competitive salary and annual bonus opportunity.

· Clothing and cell phone allowance.

· 401K with company match.

· Health, dental and vision insurance.

· Short-term disability, long-term disability, and life insurance.

· Paid time off and holidays.