Intake Coordinator

4 weeks ago

Pleasanton, United States Obran Cooperative Full time
Job DescriptionJob Description

Apollo Home Health is seeking an Intake Coordinator to join our team. In this role, you will be responsible for coordinating the intake process for new patients, ensuring all necessary information is gathered and documented accurately. You will be joining a team of dedicated healthcare professionals who are committed to providing the highest level of care to our members.

As an Intake Coordinator, you will play a crucial role in the smooth and efficient functioning of our home health services. Your responsibilities will include:

  • Receiving and reviewing referrals from healthcare providers, patients, and family members.
  • Gathering all necessary information to initiate the intake process, including welcome calls with patients.
  • Creating and maintaining strong relationships with case managers and referrals
  • Coordinating with the appropriate healthcare professionals to schedule initial assessments.
  • Ensuring all required documentation is accurately completed and submitted in a timely manner.
  • Communicating with patients, families, and insurance companies to provide updates and resolve any issues.
  • Collaborating with the clinical team to ensure a smooth transition of care for new patients.

Apollo Home Healthcare is an Obran Cooperative Company. Obran Health is building the largest worker-owned home-based healthcare company in the US. We know the frustrations that come when working at a traditional healthcare employer - we've been there. That is why we created Obran Health. Obran Cooperative businesses give voice, power, and a share of the profits to each of our employee members. We are recruiting for healthcare professionals that want the chance to really own their work and have a say in the organization where they work.

Requirements

  • Education: High school diploma or equivalent required. Licensed Vocational nurse, associates degree or higher in health care related field preferred.
  • Experience: Minimum of 2 years of experience in a healthcare setting, preferably in intake coordination or patient services.
  • Skills: Strong organizational and multitasking abilities. Excellent communication skills, both written and verbal. Proficiency in electronic medical record systems, Slack, Microsoft Office, Google Suite.
  • Knowledge: Familiarity with home health services, medical terminology, and customer service
  • Ability to work independently and collaboratively in a fast-paced team environment
  • Ability to work on site at our office in Pleasanton, CA, from ~10am-6:30pm Monday - Friday

Benefits

  • The salary range for this position is $25-$34/hour, commensurate with experience
  • Employees are eligible for:
    • Medical, dental, and vision insurance
    • Life Insurance
    • Paid time off (Vacation, Sick & Holidays)
    • Retirement Plan
    • Short- and long-term disability
  • All employees are invited to become members of Obran Cooperative. An ever growing set of member benefits is offered to all Obran Cooperative members, including:
    • Optional participation in the Obran Cooperative board and committees to help define future Obran Cooperative member benefits for all Obran Cooperative members
    • Participation in profit sharing

Our Mission, Vision, and Values

    • Obran Cooperative’s mission is to put the engines of business to work for humanity.
    • Our Vision: Obran will be the world's largest worker-cooperative conglomerate. We exist to grow profitable, useful, and impactful businesses that serve our members, customers, and communities. We acknowledge structures of inequity and embrace the struggles to overcome them, one workplace at a time.
    • Our Values:
      • Democracy: We empower and educate members to participate fully in workplace decisions.
      • Innovation: We question the status quo and find new ways of working that are better for ourselves, our customers, our communities, and the environment.
      • Solidarity: We act in ways that promote equity and inclusion; we are pro-black, pro-women, pro-LGBTQ+, and against hate and discrimination in all its forms.
      • Humanity: We believe that workers are humans first; we foster dignity, respect, and joy in our interactions with each other.
      • Balance: We think critically and holistically about our decisions, and seek balance in the short- and long-term outcomes of all stakeholders we touch. Our stakeholders include our members, our families, our communities, our investors, our customers, our suppliers, and the environment.
    • This organization operates in accordance with the Rochdale cooperative principles:
      • Voluntary and open membership
      • Democratic member control
      • Members’ economic participation
      • Autonomy and independence
      • Education, training, & information
      • Cooperation among cooperatives
      • Concern for community


Salary Range Disclaimer and Equal Opportunities and Accommodations:

    • The rates listed represent the low and high end of the range for this position and will be determined based on experience and other factors.
    • Apollo is an Obran Cooperative Company. Obran Health is building the largest worker-owned home-based healthcare company in the US. We know the frustrations that come when working at a traditional healthcare employer - we’ve been there. That is why we created Obran Health. Obran Cooperative businesses give voice, power, and a share of the profits to each of our employee members. We are recruiting for healthcare professionals that want the chance to really own their work and have a say in the organization where they work.
    • Obran is deeply committed to creating workplaces and a community of members where equity is prioritized and valued. We believe that traditional corporations’ bad behavior disproportionately hurts the most marginalized people in society — including people of color, people from working class backgrounds, women and LGBTQ+ people. We believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
    • Obran is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Obran Careers at aliza+careers@obran.coop.

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