Customer Service Representative

3 weeks ago


Ontario, United States Maury Microwave Corporation Full time $28 - $33
Job DescriptionJob Description

Job Title: Customer Service Representative

FLSA Status: Non-Exempt

Department: Sales

Reports to: Vice President, Quality, Service, and Compliance

Brief Summary of Position:

The Customer Service Representative will be responsible for making the Maury Microwave experience easy for our valuable customers by anticipating their needs and providing a seamless end-to-end service. As a customer experience expert, you will use your business acumen to advocate cross functionally to get the best possible outcome and will intimately know the requirements of the key accounts and be solution focused.

Essential Functions of the Position

  • Generate customer quotations using CRM and other tools to validate customer terms, contracts, pricing, and appropriate approvals.
  • Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies.
  • Utilize judgement and take ownership to ensure timely resolution of escalated issues that arise on behalf of the sales representative and external customer.
  • Provides RMA support as needed.
  • Owner of customer portals, Exostar, Ariba, etc.
  • Consistently demonstrating an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
  • Critical link between the sales, finance, and operations teams to optimize the customer experience.
  • Identify process issues and initiate suggestions to management for changes to improve response times and accuracy.
  • Complies with Company Safety Policies and Quality Management Systems.
  • All other duties as assigned.

Requirements (education, prior work experience, special skills, etc.)

  • Strong decision making, problem solving and communication skills.
  • Self-starter with the ability to prioritize multiple tasks in a high volume and fast-paced environment with focused attention to detail.
  • High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
  • Must be versed in processing export orders and shipments.
  • Minimum high school diploma or equivalent, some college preferred.
  • Minimum of 3-5 years in sales and customer service experience required.
  • Must have strong computer skills. Proficient in Outlook and MS Office.
  • Requires knowledge of ERP systems and CRM experience.


Physical Demands/Work Environment

Physical Demands/Sensory Function

Frequency Of Use

Stand

Regularly

Walk

Regularly

Sit

Regularly

Use hands

Regularly

Reach with hands and arms

Regularly

Climb or balance

Occasionally

Stoop, kneel, crouch or crawl

Occasionally

Talk/Hear

Regularly

Taste/Smell

None

Lift and/or Move 25 pounds

Occasionally

Wet or humid conditions (non-weather)

None

Work near moving mechanical parts

None

Work in high, precarious places

None

Fumes or airborne particles

None

Toxic or caustic chemicals

None

Outdoor weather conditions

None

Extreme cold (non-weather)

None

Extreme heat (non-weather)

None

Risk of electrical shock

None

Work with explosives

None

Risk of radiation

None

Vibration

None

Liquid Nitrogen or Equivalent

None

Noise Level:

Moderate


Vision Requirements

Close Vision (clear vision at 20 inches or less)

Ability to see color



  • Ontario, United States Fadeaway Marketing Full time $35,000 - $45,000

    Job DescriptionJob DescriptionFadeaway Marketing is the engine room for success! Our Customer Service Representative team helps us drive sales and create the perfect customer experience.  We go above and beyond for our customers, which makes us stand out above the rest. Our Customer Service Representative team members are self-motivated and energized by the...


  • Ontario, United States Neighborly Full time

    Do you enjoy working in a fast paced environment? Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is a World Class customer service company who...


  • Ontario, California, United States UniFirst Full time

    **About UniFirst**UniFirst Corporation is a leading provider of uniform and facility services products. With a strong history of promoting from within, we offer opportunities for growth and development in a dynamic and supportive environment.**Job Summary**We are seeking an entry-level Customer Service Representative to join our team. As a Customer Service...


  • Ontario, United States Prime Healthcare Full time

    Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one Customer Service Representative, Customer Service, Healthcare, Representative, Retail


  • Ontario, United States Best Pack Full time

    As a Customer Service Representative with BPX Solutions you will act as a liaison, provide product/services information, answer questions, process orders, and resolve any customer needs with accuracy and efficiency. Responsibilities: Managelargeamounts of incoming phone calls and emails. Generate and follow up on sales leads. Build sustainable...


  • Ontario, United States DXP Enterprises Full time

    Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit....


  • Ontario, United States BestPack Full time

    Job DescriptionJob DescriptionAs a Customer Service Representative with BPX Solutions you will act as a liaison, provide product/services information, answer questions, process orders, and resolve any customer needs with accuracy and efficiency.Responsibilities:Manage large amounts of incoming phone calls and emails.Generate and follow up on sales...


  • Ontario, United States U-Haul Full time

    Compensation Range: $16.00 to $25.00 Hourly Location: 831 E Holt Bl, Ontario, California 91761 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to...


  • Ontario, United States Masco Full time

    We are hiring for the Customer Service Representative Channel (contractor) role. Primary Responsibilities & Duties:Inbound Calls and Email Requests. Initial point of contact for channel related inquiries and action pertaining to all Masco Canada pr Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Email


  • Ontario, United States Uline Full time

    Customer Service Representative Pay from $22 to $26 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating...


  • Ontario, California, United States GEODIS Group Full time

    Job SummaryThe Senior Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.Key ResponsibilitiesRespond to customer inquiries, process orders, and resolve complaints in a timely and professional manner.Monitor service calls to...


  • Ontario, United States BestPack Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompany partiesDental insuranceFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance As a Customer Service Representative with BPX Solutions you will act as a liaison, provide product/services information,...


  • Ontario, United States Uline Full time

    Customer Service Representative Pay from $22 to $26 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...


  • Ontario, United States Uline Full time

    Customer Service Representative Pay from $22 to $26 per hour Plus $2 Shift Differential California Branch 4810 South Hellman Avenue, Ontario, CA 91762 Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow,...


  • Ontario, California, United States Best Buy Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Best Buy. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProcess customer transactions efficiently...


  • Ontario, United States Strategic, LLC Full time

    We are looking for enthusiastic and motivated professionals to be an integral part of our sales and customer service team. Our company is built on a firm belief in customer service and providing true value to our clients. Our AT&T Customer Service Representative is the key to this approach as we help our clients manage their sales needs and meet their...


  • Ontario, California, United States WMA Full time

    Job Summary:We are seeking a skilled and friendly Customer Service Representative to join our team at WMA. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through phone calls, resolving issues in a timely and professional manner, and ensuring a positive experience for all customers.Key...


  • Ontario, California, United States Medical Professionals Full time

    The Medical Professionals organization is seeking a skilled Customer Service Representative to assist with claims processing in our Ontario location. This role provides valuable support to internal and external customers, ensuring seamless communication and resolution of claims-related inquiries.Key ResponsibilitiesReview and research claims to ensure...


  • Ontario, California, United States Pollo Campero Full time

    Job SummaryThe Customer Service Representative at Pollo Campero is responsible for ensuring a seamless and enjoyable experience for our customers. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesWelcome and greet customers in a friendly and welcoming...


  • Ontario, California, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Customer...