Floor Manager

JOB DESCRIPTION

JOB TITLE: Dining Room Manager

EMPLOYER: Delbar Middle Eastern

DEPARTMENT: FOH

REPORTS TO: Mike Santiago

EFFECTIVE DATE: Click here to enter a date.

SUMMARY: Manages and directs dining room operations, activities, and staff to ensure effective and profitable operation and growth; ensures that quality service is provided to all guests.

DUTIES AND RESPONSIBILITIES:

• Establishes and monitors standards for dining room including but not limited to personnel administration and performance, service to guests, advertising, and publicity.
• Establishes and maintains effective revenue management techniques to maximize revenues; reviews and analyzes financial statements.
• Works closely with chefs and other appropriate staff to ensure the smooth and healthy operation of the dining room.
• Develops, implements, and monitors budget; oversees all accounting functions.
• Monitors overall condition of dining room, public areas, and outside grounds; ensures that deficiencies are rectified.
• Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all staff to ensure dining room is performing at established standards.
• Ensures that guests’ needs are fulfilled and their experience is as pleasurable as possible; responds to guests’ feedback, including complaints/problems; reviews compliments/ complaints with dining room host/hostess and staff to continually improve service.
• Establishes par levels for supplies and equipment; monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment.
• Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure dining room remains current.
• Ensures all food and beverage operations are in compliance with all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures.
• Possesses and maintains thorough knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.
• Prepares accurate and timely reports as required.
• Reviews staffing on a daily basis to ensure it is adequate to handle the day’s business; calls in additional personnel as needed.
• Assists staff with job functions as needed to ensure optimum service to all guests.
• Hires, trains, supervises, motivates, and develops dining room staff; manages schedules and workflow.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises employees within the department(s).
• Indirectly supervises employees within the department(s).

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Minimum of four years experience in restaurant industry or equivalent.
• Strong organizational skills; able to manage priorities and workflow.
• Excellent customer service skills.
• Basic competence in duties and tasks of supervised employees.
• Proven leadership and business acumen skills
• Demonstrated ability to supervise and motivate subordinates.
• Commitment to excellence and high standards.
• Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm.

• Good judgement with the ability to make timely and sound decisions
• Passion, enthusiasm, focus, creativity, and a positive outlook.
• Bilingual skills a plus.
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various

backgrounds.

COMPETENCIES: (select 3-5 competencies)

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership--Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment--Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.