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Assistant Manager

2 months ago

Alpharetta, United States Madewell (Fairtrade Line) Full time
About Madewell (Fairtrade Line)

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With a focus on sustainable and high-quality products, Madewell offers a wide range of clothing and accessories for men and women.

Job Summary

We are seeking an experienced Assistant Manager to join our team at Madewell. As a key member of our leadership team, you will be responsible for supporting a profitable business by creating genuine connections with customers, fostering customer loyalty, and driving strong community engagement.

Key Responsibilities
  • Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
  • Observe sales floor performance and assist in making connections or sales as needed.
  • Lead fit sessions to enhance product knowledge and fuel a style obsession.
  • Help sales associates make the most of each customer interaction by sharing specific actions to improve outcomes.
  • Ensure the sales floor is always on track to meet goals and exceed customer expectations.
  • Own the sales floor and ensure the right people are in the right place at the right time.
  • Be ready to step in for another manager as needed.
  • Plan and execute local events that tie to the community and fuel incremental traffic and sales.
  • Act in a manner that aligns with our values.
Requirements
  • Love our brand, customers, and teams.
  • Have a great fashion aesthetic and be plugged in to what's happening in the industry and community.
  • Have a track record of setting and achieving goals.
  • Be energized by change and able to shift gears quickly.
  • Make smart decisions by actively listening, understanding data, and looking beyond the obvious.
  • Have a high school diploma or equivalent combination of education and experience.
  • Have 2 or more years of experience with similar scope, specialty retail preferred.
  • Communicate effectively and confidently.
  • Process information and operate store systems accurately.
  • Be available when we are busy, including nights, weekends, and holidays.
  • Be adept with technology and apps and familiar with industry-related blogs and feeds.
  • Must be able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 pounds.
  • Must regularly move around all store areas and be accessible to customers.
Perks
  • Competitive base pay and bonus programs.
  • Flexible days and hours.
  • Amazing merchandise discounts.
  • 24/7 free confidential help with a variety of personal and work concerns.
  • Personal and professional development.
  • Giving back: volunteer program, disaster relief funds, charitable matching donations.
  • Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit.
  • Time Away: paid time off, holidays, parental leave, disability leave, bereavement.
  • 401(k) plan with company matching contributions.
Equal Opportunity Employer

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, or any other basis protected under applicable law.