Inside Sales Representative

4 weeks ago

Irvine, United States PrideStaff Full time
Job DescriptionJob Description

Direct Hire Inside Sales for an electronics company located in the Irvine CA area. Pay Range $55K-62K/year depending on experience with a company sales incentive plan.  This is a Full-Time position with hours of 8am-5pm, Mon-Fri working a HYBRID schedule, which is submit to change. During training, work ONSITE in the office 4 days a week and 1 day working from home.

Ideal candidate has a knack for swiftly and effectively building customer rapport. This individual will play a pivotal role in assisting our customers with their urgent product-based needs. As an integral part of our Customer Success Center, the sales team is entrusted with the responsibility of driving revenue and delivering a best-in-class customer experience. 
This position will report directly to the Sales and Service Supervisor, fostering a close working relationship with both customer service and technical sales support teams. The successful candidate will be a key player in the collaborative work environment, contributing to the success of the sales and service operations.

Responsibilities:

  • Handle a high volume of customer interactions, including calls, chats, and emails, while simultaneously processing orders during live conversations.
  • Demonstrate exceptional multitasking abilities to efficiently address customer inquiries and provide real-time assistance.
  • Generate and deliver real-time quotes to customers, showcasing a deep understanding of product pricing and offerings.
  • Ensure accuracy and quality in providing pricing information, maintaining company’s commitment to same-day turnaround.
  • Skillfully identify and comprehend the specific buying needs of customers, employing effective questioning techniques to uncover requirements and preferences. 
  • Exercise excellent business judgment to determine additional support as needed or escalation as required.
  • Make Outbound calls to follow-up on sales inquiries (quotes) or perform customer discovery on their buying needs or to discuss additional product recommendations based on buying history.
  • Maintain customer satisfaction and loyalty during difficult customer interactions by leveraging outstanding conflict resolution skills thus resulting in an excellent customer experience.  
  • Communicate and collaborate cross-departmentally to ensure you are providing accurate, up-to-date information both internally and to our customers.
  • Collaborate in gathering critical information essential for the continuous enhancement of our customers' experience and driving company strategy.
  • Adhere to established sales processes and guidelines to ensure consistency and quality in service delivery.
  • Participate in ongoing training and development programs to enhance customer service and sales skills.
  • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.

Education and/or Experience:

  • 1+ years in a high paced customer facing sales or service environment.
  • High School Diploma required, with college degree preferred.
  • Technology related B2B experience preferred.
  • Demonstrated track-record of exceeding preset sales quotas. 
  • Preferred experience in seamlessly interacting between multiple brands and managing various internal systems, including Enterprise Resource Planning (ERP) systems

Required Knowledge, Skills, Abilities and Personal Traits:

  • Must embody the company’s “Hedgehog behaviors” of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
  • A commitment to achieving and exceeding sales targets, with a focus on delivering measurable results and contributing to the overall success of the sales organization.
  • Ability to articulate ideas clearly and persuasively, both verbally and in writing, to effectively convey the value proposition of a product or service.
  • Proficient in actively listening to customer needs and concerns, allowing for a deep understanding of client requirements and the ability to tailor sales pitches accordingly.
  • Strong problem-solving skills to address customer challenges and objections effectively, turning them into opportunities for a successful sale.
  • Ability to adapt to various customer personalities, industries, and changing market conditions to tailor sales strategies for maximum effectiveness.
  • Demonstrate computer proficiency in Microsoft Word, Excel, and Outlook with the ability to use multiple programs concurrently including CCaaS platform.
  • Motivation and ability to learn new concepts quickly and adapt to a changing and fast-paced environment. 
  • Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.
  • Strong organizational and time management skills to prioritize and handle multiple opportunities simultaneously, ensuring efficient use of time and resources.

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