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Inside Sales Representative
4 weeks ago
Direct Hire Inside Sales for an electronics company located in the Irvine CA area. Pay Range $55K-62K/year depending on experience with a company sales incentive plan. This is a Full-Time position with hours of 8am-5pm, Mon-Fri working a HYBRID schedule, which is submit to change. During training, work ONSITE in the office 4 days a week and 1 day working from home.
Ideal candidate has a knack for swiftly and effectively building customer rapport. This individual will play a pivotal role in assisting our customers with their urgent product-based needs. As an integral part of our Customer Success Center, the sales team is entrusted with the responsibility of driving revenue and delivering a best-in-class customer experience.
This position will report directly to the Sales and Service Supervisor, fostering a close working relationship with both customer service and technical sales support teams. The successful candidate will be a key player in the collaborative work environment, contributing to the success of the sales and service operations.
Responsibilities:
- Handle a high volume of customer interactions, including calls, chats, and emails, while simultaneously processing orders during live conversations.
- Demonstrate exceptional multitasking abilities to efficiently address customer inquiries and provide real-time assistance.
- Generate and deliver real-time quotes to customers, showcasing a deep understanding of product pricing and offerings.
- Ensure accuracy and quality in providing pricing information, maintaining company’s commitment to same-day turnaround.
- Skillfully identify and comprehend the specific buying needs of customers, employing effective questioning techniques to uncover requirements and preferences.
- Exercise excellent business judgment to determine additional support as needed or escalation as required.
- Make Outbound calls to follow-up on sales inquiries (quotes) or perform customer discovery on their buying needs or to discuss additional product recommendations based on buying history.
- Maintain customer satisfaction and loyalty during difficult customer interactions by leveraging outstanding conflict resolution skills thus resulting in an excellent customer experience.
- Communicate and collaborate cross-departmentally to ensure you are providing accurate, up-to-date information both internally and to our customers.
- Collaborate in gathering critical information essential for the continuous enhancement of our customers' experience and driving company strategy.
- Adhere to established sales processes and guidelines to ensure consistency and quality in service delivery.
- Participate in ongoing training and development programs to enhance customer service and sales skills.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
Education and/or Experience:
- 1+ years in a high paced customer facing sales or service environment.
- High School Diploma required, with college degree preferred.
- Technology related B2B experience preferred.
- Demonstrated track-record of exceeding preset sales quotas.
- Preferred experience in seamlessly interacting between multiple brands and managing various internal systems, including Enterprise Resource Planning (ERP) systems
Required Knowledge, Skills, Abilities and Personal Traits:
- Must embody the company’s “Hedgehog behaviors” of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
- A commitment to achieving and exceeding sales targets, with a focus on delivering measurable results and contributing to the overall success of the sales organization.
- Ability to articulate ideas clearly and persuasively, both verbally and in writing, to effectively convey the value proposition of a product or service.
- Proficient in actively listening to customer needs and concerns, allowing for a deep understanding of client requirements and the ability to tailor sales pitches accordingly.
- Strong problem-solving skills to address customer challenges and objections effectively, turning them into opportunities for a successful sale.
- Ability to adapt to various customer personalities, industries, and changing market conditions to tailor sales strategies for maximum effectiveness.
- Demonstrate computer proficiency in Microsoft Word, Excel, and Outlook with the ability to use multiple programs concurrently including CCaaS platform.
- Motivation and ability to learn new concepts quickly and adapt to a changing and fast-paced environment.
- Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.
- Strong organizational and time management skills to prioritize and handle multiple opportunities simultaneously, ensuring efficient use of time and resources.
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