Branch Service Supervisor

Job DescriptionJob Description

A minimum of 5 years previous crane service experience and minimum 1 year supervisory experience is required for this position If you have less than 5 years experience, consider applying for one of our available Lead Service Technician or Service Technician positions.

Job Description:

We are looking for a Service Supervisor who is a highly motivated individual with extensive Overhead Crane Service Technician experience. As a Service Supervisor you are responsible for daily field operations at your assigned branch. The Service Supervisor answers all technical questions from their subordinates and works with the Operations Manager to ensure all operational and profitability goals within the Service Department are met at their branch.

This position requires a valid driver's license with no-more than two (2) current moving violations.

• $8,000 Retention Bonus
• Company Provided Vehicle and Fuel Card - Starting Day 1
• 100% Company Paid Family Eye & Dental Insurance
• Relocation Assistance Available

Up to $8,000.00 Retention Bonus. Apply now to qualify - Based on previous experience, talk to HR for terms and more information.

Compensation: Base Hourly Rate: $38 - $45 per hour including $3.00 per hour incentive pay, Semi-annual Bonus (based on individual performance and business profitability), and Year End Holiday Bonus.

• Certified welders earn $2.00 per hour premium ABOVE published pay scale

Perks - Unmatched HCRBrands employee perks begin day 1

• Company provided streaming subscriptions (Netflix, Hulu, ESPN+, etc)
• ️️‍Company provided gym and health membership (Golds, Planet Fitness, Peloton, etc.)
• Company provided Sam's Club, Costco, or BJs Wholesale membership
• Company provided home internet (Comcast, Verizon, Centurylink, etc.)
• Company provided steel-toe safety shoes

Hours: 6:00 AM - 3:00 PM (+ early starts and regular OT as dictated by the position). Average weekly hours = 55

 

Tasks:

• Act as a sales department resource passing along RFQ and lead opportunities to the appropriate Territory Sales Representative.
• Act as an additional Service Technician at your assigned branch on an as needed basis, including on-call schedule.
• Address disciplinary concerns including corrective action and termination within the Service Department at your branch.
• Asset in the ongoing develop and maintenance of the technical knowledge repository for use by all departments within HCRBrands.
• Assist and support other Branch Service Supervisors on an as needed basis.
• Attend and actively contribute during offsite meetings at client facilities, remote branches, and corporate office during and after normal business hours.
• Be a leader and positively contribute to the fast paced start-up culture at HCRBrands.
• Build and nurture relationships with new and existing clients.
• Delegate tasks to ensure the most effective and profitable use of time.
• Do whatever it takes to ensure client satisfaction every job, every day.
• Maintain an organized Service Department at your branch.
• Maintain compliance with all company policies and procedures.
• Make operational recommendations to the Operations Manager.
• Manage client relations within the Service Department at your branch.
• Manage hiring and staffing requirements for your branch, including bi-monthly reviews.
• Manage large worksites ensuring all operational and safety policies are followed.
• Manage multiple aggressive deadlines while providing quality products and services.
• Own company goals and priorities, do whatever it takes for your department to be successful.
• Own the budget and profitability of your branch.
• Own the successes and failures of the Service Department at your branch.
• Participate in department and company management meetings on an as needed basis.
• Perform related duties as assigned by manager.
• Personally own and oversee large installation projects at your branch.
• Report safety concerns in a timely fashion to the EHS Coordinator.
• Review scopes of work and provide recommendations/solutions for the Territory Sales Representatives at your branch.
• Solve problems with a “never impossible” mindset.
• Work with management to establish, track, and achieve Service Department goals at your branch.
• Work with the Operations Department to adjust the schedule for your branch as needed in a timely and profitable manner.

 

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required
• At least 4 years previous Crane Service Technician experience.
• Experience successfully managing multiple job sites.
• Previous electrical, mechanical, rigging and installation experience required
• Previous welding, CDL, supervisory, and job site management experience is a major plus.
• This position requires a valid driver license with no-more than two (2) current moving violations
• Mig, Tig, and Stick welding experience (a plus)
• Certified crane operator training (a plus)
• Certified electrician (a plus)
• Certified rigger (a plus)
• Hydraulic troubleshooting experience (a plus)
• OSHA 30 Hour training (a plus)
• Flexible schedule and willingness to work long hours when necessary.
• Problem solver with the ability to address any department concern.
• Team player who likes a competitive and rewarding environment.

 

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Regularly lift, move, or hold items weighing 80lbs. or more.
• Ability to obtain DOT certification and maintain re-certifications.
• Ability to travel (up to 30%).
• Work at height or in confined spaces for extended periods of time.
• Must be able to talk, listen and speak clearly on telephone

 

Benefits: (effective on Day 1)

• Company provided vehicle for business use (goes home with Supervisor)
• 401(k) with company match
• Company sponsored Health Insurance (80% of employee premium, 50% of dependent premium)
• Company provided Eye & Dental Insurance (100% for employee and dependents)
• Paid vacation, sick time, and leave
• Company provided Short-Term Disability
• Company provided Life Insurance
• Company provided iPad for business use
• Company provided iPhone for business and personal use
• Company provided Sam's Club, BJ's Wholesale or Costco membership
• Company provided Netflix, Hulu, ESPN and Apple Music subscriptions
• Company provided Internet allowance
• Company provided allowances towards Lands' End apparel, safety shoes, gym membership.
• Company provided training
• Company sponsored employee events

 

Growth Opportunities:

• Fast growing company, family atmosphere
• Opportunity for promotion and growth
• Semi Annual Performance Profit Sharing Bonus
• Opportunity for raise after 90 day review
• Opportunity to earn yearly raise

Company DescriptionYorkHoist, a fast growing family owned and operated business, has been serving clients since 1975. When we say, "Family Owned, Family Operated, Family Values" we mean it. At YorkHoist, all employees are part of the HCRBrands family.

Client service and satisfaction using the latest trends and technology is our focus. In addition we strive to better the communities in which we live and work. We are actively searching for career minded individuals who are motivated, innovative, trustworthy, and loyal. If this describes you, join the mid-atlantics fastest growing Industrial Solutions provider today.Company DescriptionYorkHoist, a fast growing family owned and operated business, has been serving clients since 1975. When we say, "Family Owned, Family Operated, Family Values" we mean it. At YorkHoist, all employees are part of the HCRBrands family.\r
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Client service and satisfaction using the latest trends and technology is our focus. In addition we strive to better the communities in which we live and work. We are actively searching for career minded individuals who are motivated, innovative, trustworthy, and loyal. If this describes you, join the mid-atlantics fastest growing Industrial Solutions provider today.

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