Customer Service Specialist
1 month ago
We are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. This position offers the opportunity for growth and advancement for qualified candidates.
Responsibilities:
- Handle customer inquiries and complaints through the company’s phone line and service request email
- Provide information about the products and services
- Troubleshoot and resolve customer issues and concerns
- Organize and facilitate mailings and broadcast communications for homeowners and board communications as needed
- Facilitate and track work orders
- Document and update customer records based on interactions
- Facilitate homeowner requests and distribution of key fobs, parking passes, pool passes, etc…
- Maintain and update company and community websites
- Monitors company social media sites, maintains and administers social post and blog calendar
- Orders office supplies and coupon booklets
- Develop and maintain a knowledge base of the evolving products and services
- Tracks and manages paid-time off calendar for all employees
- Maintains list of properties and board member contact information
- Schedules and attend meetings and take meeting minutes as needed
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Associate degree in business administration, marketing or communications
- Ability to build rapport with clients
- Excellent time management skills with ability to prioritize and multitask
- Analytical and problem-solving skills
- Positive and professional demeanor
- Excellent written and verbal communication skills
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