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Customer Service Support Specialist
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Join the Lola Products Team: Customer Service & Order Processing Specialist
Are you eager to learn, tech-savvy, and passionate about delivering exceptional customer experiences? Lola Products, a leading innovator in cleaning tools, is seeking a dynamic individual to enhance our customer service and order processing team.
Position: Customer Service and Order Processing Specialist
Location: [Hackensack, NJ - Onsite]
Role Overview: As part of our team, you will play a pivotal role in handling customer inquiries, compliance and processing orders. With a focus on leveraging new technologies and automation, you'll have the tools to excel in problem-solving and ensuring customer success.
Key Responsibilities:
- Manage customer inquiries and compliance with enthusiasm and professionalism.
- Process orders accurately and efficiently, utilizing our cutting-edge systems.
- Collaborate with our technology team to streamline administrative tasks, allowing more focus on customer engagement and problem resolution.
- Stay abreast of new tools and technologies to continually improve our service delivery.
Ideal Candidate:
- A hunger for learning and embracing new technologies.
- Strong problem-solving skills and a customer-first mindset.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a dynamic team.
- Experience in customer service or related field is beneficial but not mandatory.
- Able to remain calm and focused under pressure to deliver customer requirements, with a near perfect level of timeliness and accuracy.
We Offer:
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
Apply Now: If you're ready to contribute to a team that values innovation, customer success, and personal growth, we'd love to hear from you. Send your resume and a brief cover letter.
Join us at Lola Products, where your passion and dedication will lead to exceptional customer experiences and a rewarding career
EOE (Equal Opportunity Employer)
Company DescriptionLola Products is a family owned and operated company that designs, develops, markets and distributes Lola brand and store brand cleaning tools to an omnichannel audience.Company DescriptionLola Products is a family owned and operated company that designs, develops, markets and distributes Lola brand and store brand cleaning tools to an omnichannel audience.