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Front Desk Associate

2 months ago

Santa Fe Springs, United States Santa Fe Springs Optometry Full time
Job DescriptionJob DescriptionJob Summary
At Santa Fe Springs Optometry, we believe in leaving this world a little better than we found it.  Our mission is to provide and preserve our patients' sharpest vision so they can focus on what matters most.   We are seeking an outgoing and organized individual to be the Front Desk Associate at our optometry clinic.  As the Front Desk Associate, you will be the first point of contact for our patients. You will act as the face of our office, which has served the local community for over 40 years.  You will greet patients at check in, schedule appointments, pull insurance authorizations, process payments, answer phone calls/emails, communicate status updates for patient orders, and generally ensure that the clinic is a welcoming place.  

Responsibilities 
  • Greet patients as they arrive
  • Check-in patients for their appointments
  • Collect and confirm patient information
  • Answer inbound phone calls / returning voicemails
  • Schedule, confirm, and cancel appointments
  • Process payments 
  • Other administrative duties, as assigned
Qualifications
  • Excellent customer service skills
  • Effective communication with patients and coworkers
  • Bilingual (Spanish) strongly preferred