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HR/Employee Services Specialist
1 month ago
Job Title: HR Onboarding/Employee Services Specialist
Location: Detroit, MI 48202 (Hybrid : 3/2)
Duration: 5+months with the possibilities of extension
Schedule: M-F, 8-430p. Training to occur on site, after training will be 3/2 hybrid schedule.
Job Description:
Under limited supervision, responds to tier three advanced employee and management inquiries for cases generated by tier two representatives. Work with employees, managers, Business Units, Areas of Expertise (AoE), and vendors to investigate and resolve issues related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues. Acts as a strategic partner with assigned local HR teams, including the HR Leader, Business Partners and HR Associates at designated Business Units, using Metrics to make recommendations to better manage local customer needs. Ensures complete follow through to ensure expedient/accurate issue resolution, inclusive of root cause analysis, progressive thinking, and service recovery. Serves in a generalist capacity, requiring previous expertise in HR, problem solving, attention to detail and strong customer service skills. Maintain case management system by accurately logging all incoming inquiries, issues and responses.
* 2-3 years Benefits experience required
* Customer Troubleshooting Experience Required
* Candidate will be assisting employees through benefits issues.
* PeopleSoft experience strong advantage
* Call Center experience helpful
* Payroll experience a plus
* Candidate needs to be able to multitask and problem solve/troubleshoot in real time while on the phone with employees.
