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Client Service Representative
3 months ago
Job Summary
Title: Client Service Representative
Responsibilities
Discover Your Passion and Develop Your Expertise.
This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers’ needs and wants.
In this role, you will…
- Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
- Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
- Provide online support, troubleshooting and handle escalations.
- Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.
Just some of the reasons why our employees are #Paychexproud.
- We value your well-being: From health care plans to retirement planning and wellness programs.
- We value your time: From paid time off, to company holidays as well as comprehensive work-life balance programs.
Qualifications
This role is a strong fit if you have…
- 2-5 years customer service in a fast-paced environment.
- Ability to multi-task and handle high volume work load.
