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Customer Service Representative

2 months ago

Henrietta, United States Exxpress Tire Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Exxpress Tire. As a key member of our sales and service team, you will be responsible for ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, and executing sales and productivity goals.

Key Responsibilities:
  • Ensure accuracy and inventory availability for incoming web-based and phone orders
  • Answer incoming phone calls and provide exceptional customer service
  • Track expected deliveries for dealers and communicate program progress to associate dealers
  • Accept, verify, and process cash and credit card payments
  • Continuously grow your knowledge of product and manufacturer associate dealer programs
  • Assist in communicating program progress to associate dealers
  • Make outbound calls to new and existing clients to promote sales and services
Requirements:
  • Excellent communication skills both on the phone and in person
  • Great multi-tasking skills and ability to work in a fast-paced environment
  • Problem-solving skills and ability to think critically
  • Independent worker who also contributes to team goals
  • Ability to sit for extended periods and lift up to 50 lbs.
  • Basic understanding of Word, Excel, and PowerPoint
  • Possess a valid driver's license
About Us:

Exxpress Tire is a wholesale tire distributor with a strong presence in the industry. We value our team members and offer a competitive compensation package, including a variable incentive based on annual Gross Profit targets. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.