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Customer Service Representative

2 months ago

Henrietta, United States The Boyd Group Full time
Job Title: Customer Service Representative - Collision Repair

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Boyd Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Customer Service: Provide timely and effective customer service to clients, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Communication: Communicate effectively with clients, insurance companies, and internal teams to ensure seamless communication and resolution of customer issues.
  • Administrative Support: Provide administrative support to the Repair Facility Team, including scheduling appointments, managing working relationships with clients and insurance companies, and preparing repair orders.
  • Quality Control: Ensure consistent execution of our quality control processes, including reviewing and approving repair orders, and ensuring that all necessary documentation is completed.
  • Problem-Solving: Identify and resolve customer issues in a timely and effective manner, escalating complex issues to senior team members as needed.

Requirements:

  • Education: High School Diploma or equivalent required.
  • Experience: Minimum 1 year of experience in a customer service or administrative role, preferably in the automotive or collision repair industry.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits:

  • Competitive Pay: Competitive hourly rate based on experience.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

About Us:

The Boyd Group is a leading provider of collision repair services, with a commitment to delivering exceptional customer service and quality repairs. We are proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace.