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Order Administrator

2 months ago

Columbia, United States RemX Full time $18 - $20
Job DescriptionJob Description

Overview:

We are seeking a detail-oriented and organized Customer Support Specialist to join our team. This role involves ensuring that customer expectations are consistently met or exceeded. The ideal candidate will be comfortable handling a variety of tasks, from processing orders to addressing client concerns, and will thrive in both independent and collaborative work environments.

Key Responsibilities:

  • Maintain clear and professional communication with clients through email, phone, and in-person interactions, efficiently managing order intake and account updates.
  • Collaborate effectively with team members to achieve departmental goals, while also being capable of independent work as needed.
  • Accurately complete contract forms, determine service charges, and ensure that all customer requests and changes are processed promptly and accurately.
  • Address and resolve billing issues or service complaints professionally, escalating more complex matters to the Client Services Manager as necessary.
  • Provide cross-functional support by training on various accounts and offering backup assistance to fellow Customer Support Specialists.
  • Ensure the Client Services Manager is kept informed of all client communications and account developments.
  • Perform additional duties as assigned to support overall team objectives.

Qualifications:

  • Completion of a college certificate or technical school program, or equivalent combination of education and relevant work experience.
  • Strong verbal and written communication skills, with the ability to present information clearly and professionally in both small group settings and one-on-one interactions.
  • Basic math skills, including the ability to perform calculations involving money, weight, volume, and distance.
  • Proficiency in MS Excel, MS Word, and MS Outlook.
  • Bilingual proficiency in Spanish is highly desirable.

Physical & Work Environment:

  • The role primarily involves sitting, using hands, reaching, and communicating with others. Occasional standing and walking are required.
  • Must be able to regularly lift up to 10 pounds and occasionally up to 25 pounds.
  • The work environment is generally moderate in noise level but can vary depending on daily operations. The ability to stay focused and maintain a positive attitude in a fast-paced, high-pressure environment is essential.
Company DescriptionRemX is the professional staffing division of Employbridge, America’s Leading Workforce Specialist.

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We offer a variety of staffing solutions, including:

Temporary, temp-to-hire, direct hire
Independent contract placements
Executive search
Managed staffing and outsourced workforce solutionsCompany DescriptionRemX is the professional staffing division of Employbridge, America’s Leading Workforce Specialist.\r
\r
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r
\r
We offer a variety of staffing solutions, including:\r
\r
Temporary, temp-to-hire, direct hire\r
Independent contract placements\r
Executive search\r
Managed staffing and outsourced workforce solutions