Customer Service Rep
3 months ago
The Lottery is more than scratch tickets and million-dollar jackpots. Staffed by Montanans, your Lottery supports local economies and important state programs. Created by referendum in 1986, we have been making winners happen ever since We have paid over $953million in prizes and returned over $342million back to the State of Montana. Learn about us at our website.
What is this career opportunity?The position is responsible for providing quality customer service, administrative, and technical support to the Montana Lottery employees, retailers, players and the general public. The work includes, but is not limited to, answering and responding to phone calls, maintaining ongoing communications with players, researching various computer data bases/applications to answer questions, providing administrative support to Lottery staff, documenting concerns and referring the caller to the appropriate parties and participating in State wide Lottery promotional events which may require working irregular hours. Position also requires keeping apprised of all ongoing game changes, activities, equipment, plus the ability to explain payout percentages, game play/bonus play functions; answering Lottery e-mail, helping customers maneuver and become familiar with the Montana Lottery website and assisting customers in troubleshooting issues with the Player’s Club. The position reports to the Deputy Director.
If you believe your skills and abilities fit this role, please submit your cover letter, resume and three professional references. In your cover letter, explain why you’re interested in the Customer Service Representative position and provide an outline of your qualifications for this position.(Please Note: You do not need to complete the “work experience” or the “education & certifications”portion of the application process in our recruiting system. You only need to upload the requested documentation.)
What are we looking for?
Education and Experience:
High School Diploma; and
Two years of job-related work experience;or
Alternate combinations of education and experience will be considered on a case-by-case basis.
Competencies:
Knowledge of:
Operation of office equipment including computers, fax machines, calculators, mail postage machines, and printers;
Microsoft Office, intermediate proficiency in Microsoft Excel, Word, Teams and Outlook;knowledge includes but is not limited to formatting, creating spreadsheets, graphs, PDF fill in forms, various label setups and mail merges;
Business writing, spelling and composition;
General bookkeeping;
Ability to:
Effectively handle multiple tasks in an orderly and efficient manner;
Communicate effectively both verbally and in writing;
Exercise professional discretion and decision-making capabilities;
Establish and maintain effective working relationships;
Handle detailed and complex projects;
Transcribe, edit, type, and proof.
Ability to learn:
Departmental and Lottery policies and procedures;
Administrative rules;
All areas of the Lottery in order to effectively facilitate communications and work goals.
Only online applications are accepted. By applying online, you are able to receive updates and monitor the status of your application.
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